Program Manager

Job Details

• Job Location
  : NP IL - Chicago, IL 60612
• Education Level
  :
  Graduate Degree
• Salary Range
  : $70,000.00 - $80,000.00 Salary
• Travel Percentage
  :
  Up to 25%
• Job Shift
  :
  Day
• Job Category
  :
  Nonprofit - Social Services

• Maintain relationships by continuous outreach and networking efforts with LME’s, Community Collaboratives, Participant in state and local audits as required
• Research and update staff on state changes and inform appropriate staff in regard to new service definitions; assist State Director in implementing new programs as outlines in the company’s Strategic Plan
• Coordinate with Lead Therapist and supervise Lead Case Manager (individual and group – PSR/OPT); oversee administrative office manager, compliance auditor and utilization manager
• Collaborate with area Human Resources representative to provide oversight for facilitating the agency’s evaluation process for all staff in assigned location
• Assist State Director with ensuring team is fully staffed with qualified and fully trained professionals; assist State Director with managing a team of competent professionals and implement effective staffing patterns that meet the agency’s individual needs
• Build and manage teams with high morale and high efficiency
• Collaborate with State Director regarding but not limited to: weekly billing, payroll, timesheets; collaborate with area Human Resources representative and Lead Case Manager regarding orientation, new employees, trainings, disciplinary actions Won; and the Clinical Lead regarding training, clinical supervision, clinical needs of clients and therapists
• Schedule and provide monthly meetings for all staff
• Assist IL State Director by attending provider fairs / Outreach / Co-locations / Marketing
• Assist IL State Director when necessary; attend meetings not limited to school, treatment team meetings; monitor and review incident reports with department supervisors
• Assist area Human Resources representative with reviewing disciplinary actions and conduct investigations; review supervision forms/agendas, staff meeting agendas with CM Lead / Case Workers
• Review employee training monitor sheet
• Performs other related duties as assigned

• Master’s Degree with a minimum of 3 to 4 years’ experience in the Human Services field; one year of management/supervisory experience (preferred)
• Must have knowledge on the following programs/services:
  Pathways to Success, Substance Abuse, CST,iliano Community Based services
• Possess both problem‑solving and conflict‑resolution skills
• Possess excellent communication and documentation skills
• Excellent organizational skills and attention to detailოა
• Visually creative with good analytical and problem‑solving skills
• Experience across multiple languages and cultures, particularly with refugees or immigrant populations with diverse cultural and socioeconomic backgrounds