Manager Certification Operations & Projects

Current job opportunities are posted here as they become available.

Hybrid work model requiring Tuesday and Wednesday in office located in in the Streeterville/Magnificent Mile area of downtown Chicago, IL.

JOB SUMMARY

In collaboration with the American Osteopathic Association’s Certifying Board Services (CBS) Leadership Team, the new Manager, Certification Operations and Projects is responsible for managing the day-to-day operations and activities of AOA member boards and their respective certification products, services and experiences. This role involves evaluating, codifying, and improving the candidate and diplomate experiences. Additionally, the Manager will facilitate and collaborate with the CBS Leadership Team on select strategic projects, and in specific instances, lead the deployment and optimization of enduring programs under CBS purview.

ESSENTIAL FUNCTIONS

In collaboration with CBS Leadership, the Manager, CBS Operations and Projects will:

• Operations Management:
  • Manage and streamline daily operations of all CBS activities.
  • Develop, implement, and periodically evaluate all CBS operational policies and procedures to continuously support and enhance efficiency and effectiveness.
  • Develop, deploy, and periodically evaluate proactive and pre-emptive mitigation strategies to protect operations and maintain and optimize the candidate/diplomate experience.
  • Ensure compliance with 3 rd
    -party certification accreditation standards (e.g., National Commission for Certifying Agencies (NCCA), ISO/IEC: 17024, etc.), certification/credentialing industry best practices, and regulatory requirements, when applicable and appropriate.
• Program Management:
  • Oversee the planning, implementation, and administration of CBS and relevant board certification programs’ policies and procedures, such as longitudinal assessment (LA):
    • Serve as the primary program manager for the AOA’s LA program, including managing vendor communications and deliverables, coordinating staff and volunteer SME activities, monitoring and managing LA development activities from conceptualization through to administration and evaluation, and assists, as needed, with diplomate troubleshooting, platform issues and resolutions, and data retrieval, analysis, storage, and technical reporting.
  • Ensure all CBS projects and programs are delivered on time, within scope, within budget, and in accordance with any/all delineated key performance indicators, as applicable and appropriate.
  • Monitor and evaluate the effectiveness, efficiency, and quality of all CBS projects, programs, and activities on an ongoing basis.
• Candidate/Diplomate/Stakeholder
  
  Experience:
  
  
  • Consider, design, and propose scalable and sustainable solutions to any operational issues, gaps, limitations, or concerns that can enhance the candidate/diplomate/stakeholder experience.
  • Foster and facilitate strong relationships with external vendors and stakeholder organizations as required.
• Quality Management:
  • Develop, implement, and periodically evaluate CBS quality measures to ensure the integrity, validity, and reliability of all certification processes.
  • Conduct regular audits and assessments to identify areas for improvement.
  • Lead continuous improvement initiatives to enhance program quality and candidate, diplomate, and stakeholder satisfaction.
• Teamwork:
  • Provide training and development opportunities for CBS team members in quality, program, and project management.
  • Foster a collaborative and positive work environment.
• Data Management, Analytics, and Reporting:
  • Prepare and present regular reports on operational performance and key metrics.
  • Utilize data insights to inform strategic decision-making.

MINIMUM QUALIFICATIONS OR

EXPERIENCE:

Education:

A bachelor’s degree in Health Care Administration, Business Administration, or a related field, or ability to demonstrate equivalent related experience is required.

Experience:

Minimum of 3 – 5 years of experience in operations management, preferably in health care, certification, professional member associations, or physician board certification settings.

SPECIAL SKILLS/EQUIPMENT

The ideal candidate demonstrates:

• Strong organizational…