Group Account Supervisor, Advocacy

Company Description

Discovery is a Publicis Health company that is focused on identifying and implementing key collaborative advocacy strategies for pharmaceutical companies. We believe in helping the industry live its vision of improving the lives of the patients and communities they serve in ways that go beyond product development and delivery. Entire communities can benefit from initiatives that raise awareness, expand access, address disparities, and support improved standards of care.

The Discovery advocacy team has been at the forefront of development in the healthcare advocacy field since 2006, working with clients to develop internal advocacy structure as well as collaborative initiatives in education, awareness, access, policy, and other key areas. We think beyond traditional parameters and develop innovative solutions to stay ahead of the evolving political, regulatory, legislative, medical, and economic environments.

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The Group Account Supervisor is a strategic driver, trusted client partner, and team leader who operates at the intersection of day-to-day account management and higher-level strategic oversight. This role combines strategic oversight, tactical execution, and brand planning, ensuring operational excellence on multiple or large-scale assigned accounts.

They build and maintain positive, lasting client relationships with multiple or mid-level clients, as well as ensuring high-quality agency output. The Group Account Supervisor supervises junior account staff, mentors team members, and fosters a collaborative, high-performing environment. They act as a point of authority and expert advisor, proactively providing guidance, identifying opportunities, and leading problem resolution for both internal teams and clients.

Client Focus

• Serves as primary point of contact for day-to-day and program-level client needs across multiple accounts, ensuring clear communication, proactive guidance, and alignment with client goals
• Leads tactical planning and brand strategy development across assigned accounts, connecting execution to client objectives, advocacy goals,and the broader competitive landscape
• Leads client meetings and presentations with confidence, clearly articulating strategy, progress, risks, and recommendations
• Builds trusted client relationships through reliable follow-through, thoughtful counsel, and solutions-oriented thinking
• Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raises client awareness as to when changes in client direction affect estimates. Sound decision making regarding hours dedicated to jobs and what to prioritize. Contributes to the revenue and forecasts of the account(s)
• Identifies opportunities to enhance or expand existing programs across accounts

Internal Focus

• Guides cross-functional teams to ensure smooth execution, alignment, and operational excellence across work streams
• Translates brand and tactical strategies into actionable plans for internal teams, ensuring clear guidance and timely execution across work streams
• Manages and mentors junior team members, providing coaching and feedback to support growth and performance
• Leads annual planning, scopes, and ongoing financial stewardship
• Enhances internal processes and team communication by anticipating challenges, advocating for clarity, and helping strengthen overall account operations
• Maintains thorough knowledge of client organizations, advocacy stakeholders, disease areas, and key issues to inform strategic and tactical decisions

Other Requirements

• Demonstrated ability to lead complex, multi-stakeholder programs within pharmaceutical, healthcare communications, advocacy, or consulting settings
• Strong strategic, analytical, and problem-solving skills,capable of evaluating situations, recommending solutions, and supporting decision-making
• Comfortable operating in a fast-paced, evolving environment and adapting to shifting client needs while maintaining quality and consistency

• Required
• • Bachelor’s degree
  • 5-7+ years of relevant experience in account services or…