Sr. Director, Partnership Operations & Chief of Staff

Overview

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

• Chief of staff: Serve as the CPO's right hand, supporting strategic planning, prioritization, and execution of key initiatives. Manage business operating routines, materials preparation, decision tracking, and follow-ups. Coordinate and co-host recurring Partnership meetings and events.
• Program and process management: Own and execute sales policies, planning, reporting, quota management, and process optimization. Oversee training, program implementation, compensation design, and commission reviews in collaboration with HR and Finance. Ensure efficient systems and audit processes.
• Partnership Communications: Manage executive and broader company communications of relevant team KPIs, results and strategic programs. Partner with internal functions, including internal communications, to drive organizational understanding of sales/partnership-driven business outcomes. This includes content creation for recurring and ad-hoc Partnership executive reporting and live event execution (such as lunch and learning).
• Effective leadership: Build and lead a high-performing Sales/Partnership Enablement team responsible for the compensation process, Salesforce optimization, KPI reporting and dashboards, forecasting, pipeline management, and customer engagement initiatives. Build, retain, and motivate a highly engaged, high-performance team through talent management and training. Lead a team that optimizes compensation processes, Salesforce, KPI reporting and dashboards, forecasting, pipeline management, customer engagement, and satisfaction surveys.
• SaaS strategy: Evolve the use of AI and manage an effective SaaS strategy for tools leveraged by Partnerships (Salesforce, Task Ray, Linked In, etc.).
• Data-driven decisioning: Analyze sales data to identify trends, opportunities, and risks, and implement actionable improvements.
• Cross-functional collaboration: Partner with Marketing on ABM and client communication strategies. Maintain alignment across departments and foster strong internal relationships.
• Talent & Development: Partner with HR and L&D to promote skills development and industry knowledge across the Partnership organization.

• Education and/or experience typically obtained through completion of a bachelor's degree.
• 15 or more years of related work experience, with at least 5 years of leadership experience.
• Experience in innovating, translating ideas into action plans, and delivering results.
• Effective communicator, able to convey complex ideas clearly in writing and verbally.
• Entrepreneurial approach and passionate strategic thinker with an enterprise mindset.
• Highly professional and collaborative with proven ability to develop deep relationships with executives, decision makers, and industry partners.
• Effective leadership skills and a passion for building highly engaged high-performance teams.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment.
• Strong written, verbal, presentation, and public speaking skills.
• Strong analytical and process improvement skills.
• Ability to create and deliver compelling arguments with an executive-level audience.
• Comfortable establishing new relationships with and influencing customers from analysts to the C-suite.

• Master's degree.
• Sales operations and compensation strategy experience.
• Chief of staff experience.
• Extensive project management experience and process improvement knowledge.
• Deep understanding of the Early Warning organizational landscape.
• Prior experience working in payments, financial services, or a similar regulated industry.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or a negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents…