Senior Director, Business Operations

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Sr. Director, Business Operations is part of the business unit or function’s senior leadership team and interfaces with executives, internal business partners, and subject matter experts to oversee the day-to-day operations and key strategies and initiatives. This role is critical to drive alignment, accelerate execution, and ensure unwavering focus on the highest- priority strategic initiatives. The Sr. Director is responsible for operationalizing information about processes, measurement systems, requirements, financials, talent, and controls involved in the management of the business.

Essential Functions

• Strategic Planning and Thought Leadership
  :
  Serve as trusted resource and escalation point for the executive leadership team. Lead extensive stakeholder management and day-to-day collaboration for critical strategic initiatives. Define communication and change management strategies that are well structured and communicated in high-quality outputs, both in written and oral form.

• Project Leadership
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  Oversee all aspects of strategic team initiatives driving role clarity and clear accountabilities, in partnership with stakeholders. This includes business development, recommendations, and execution. Monitor and articulate success factors and identify critical team goals and objectives.

• Team Leadership: Provide exceptional leadership to develop and inspire a highly engaged, high performance team.

• Business Routine Leadership
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  Serve as the main point of contact for managing business routines, operations, and strategic project implementations. Manage regular cadence of meetings and keep Sr. Leadership informed of key deliverables. Author highly effective and professionally written communications and presentations.

• Project Management: Direct & govern the projects/programs within the business unit portfolio. Ensure projects and initiatives prioritization, monitors project scope, timeline, budget, quality and ensures processes are being followed. Motivate & drive accountability of a cross-functional team to meet commitments.

• Reporting and Metrics: Define and leverage metrics and key performance indicators to help leadership monitor performance and overall effectiveness. Identify improvement opportunities, develop recommendations, and implement change.

• Team Operations
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  Coordinate and manage team meetings and documentation. Assist in managing the P&L and provide monthly support on the P&L and forecasting process.

• Risk: Work closely with the business function to support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor’s degree in business, project management, computer science or related field.

• Minimum 15 years’ experience in a business operations function or similar area.

• Prior leadership experience including hiring top talent, motivating team performance, and providing developmental opportunities to grow team.

• Proven ability to drive complex programs and projects through their life cycle, ensuring solutions are sound and aligned to business goals.

• Advanced skills in Microsoft PowerPoint and Excel.

• Possess excellent analytical and problem-solving abilities, with the ability to deal effectively with ambiguity and constant change.

• Experience with leading organizational change management efforts.

• Excellent written, verbal, and presentation…