Customer Success Manager

Our client is an innovative leader in the contract furniture industry. We are seeking a dynamic and proactive working Customer Success Manager to manage our innovative team. In addition to managing the team, this position will cover a market directly and will be responsible for all activities for the assigned markets. This is a hybrid position with some work in the office required.

• Lead a small team of customer success specialists.
• Perform the role of customer success specialist for a specific region.
• Manage quote requests in a timely manner.
• Manage and execute orders and invoices in a timely manner.
• Communicate with partner dealers.
• Manage the collection of deposits and final payments.
• Manage and update our ERP system as needed.
• Resolve customer complaints and issues.
• Coach and mentor team members.

• Knowledge of Microsoft Dynamics Business Central a big plus!
• Ability to adapt to a changing industry and fast‑paced environment
• 5-10 years experience in the office furniture or related industry
• 5 years experience managing employees
• Strong communication and interpersonal skills