Director of Operations

Location:
Northeast/Midwest (Chicago, Dallas, Boston, New York, Denver, Charlotte)

Reports To:
Chief Operations Officer (COO)

Alpha Aesthetics Partners is partnering with the top med spas and aesthetics practices in the country. Alpha is advancing medical aesthetics through best-in-class training and support, driving expert knowledge sharing and commensurate growth through all of our partner practices. Alpha also provides top-notch support for administrative functions such as marketing, finance, and procurement, which allows providers to focus their time on more impactful patient care and growth strategies and reduces demands on office staff.

Alpha is backed by Thurston Group, a private equity firm focused on investments in healthcare and business services companies with unparalleled success and numerous industry-leading exits. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of partnering with the right people and advancing businesses the right way. The firm invests in a broad range of middle-market healthcare platforms.

For more information, please visit

We are seeking an experienced and dynamic Director of Operations to oversee and lead the daily operations of multiple Med Spa locations in the Eastern United States. The ideal candidate will bring a strong background in multi-unit management, healthcare operations, and a passion for the Med Spa industry. This role will be responsible for ensuring efficient operations, driving revenue growth, optimizing processes, and providing superior patient experience across all locations.

The Director of Operations will collaborate closely with clinical, administrative, and sales teams to ensure adherence to best practices and industry standards.

• Operational Leadership:
• Oversee day-to-day operations of multiple Med Spa locations, ensuring compliance with company standards and regulatory requirements.
• Develop and implement operational strategies, policies, and procedures to enhance productivity, client satisfaction, and profitability.
• Work closely with location managers to monitor performance, provide guidance, and address operational challenges.
• Team Management & Development:
• Recruit, train, and manage Med Spa managers and support staff in collaboration with our Partner Clinicians, fostering a culture of high performance, continuous improvement, and patient-centered service.
• Conduct regular performance evaluations, provide constructive feedback, and implement development plans to support team growth.
• Promote a positive work environment and encourage open communication across teams. Providing acknowledgement, recognition and encouragement to all staff.
• Monitor budgets, manage expenses, and optimize revenue across all locations to meet financial targets.
• Analyze financial performance, identify areas for improvement, and implement strategies to achieve profitability goals.
• Prepare and present monthly financial and operational reports to senior leadership and clinical partners.
• Patient Experience & Service Quality:
• Establish and enforce quality control standards to ensure consistent, exceptional patient service across all locations.
• Develop initiatives to enhance patient engagement, satisfaction, and retention.
• Act as a point of escalation for patient concerns and resolve any operational issues impacting patient satisfaction.
• Collaborate with Director of Growth and marketing teams to develop and implement local and regional marketing campaigns.
• Identify market trends and opportunities to drive revenue growth and expand the patient base and new service offerings.
• Work with staff to ensure effective promotion of services, memberships, and packages.
• Regulatory Compliance &
  
  Risk Management:
  
  
• Ensure all Med Spa locations adhere to federal, state, and local regulations, including health and safety standards.
• Oversee compliance with licensing, certifications, and regulatory guidelines in all locations.
• Proactively identify and mitigate operational risks, including staff safety and patient

• Experience: Minimum of 3 to 5 years of multi-unit management experience in the Med Spa, healthcare, or spa industry.
• Education: Bachelor’s degree in business administration, Healthcare Management, or a related field; MBA or advanced degree/qualification preferred.
• Skills:
• Strong leadership, organizational, and problem-solving abilities.
• Excellent communication and interpersonal skills, with an ability to build and maintain strong team dynamics.
• Financial acumen with experience in budgeting, financial reporting, and revenue optimization.
• Familiarity with Med Spa services, aesthetics, and client service standards.
• Technical
  
  Skills:
  
  Proficiency in business management software, CRM systems, and Microsoft Office Suite.

• Regional travel to Med Spa locations as needed. 50% to 75%
• Ability to work flexible hours to meet the needs of the business.