Project Management Office; PMO Consultant​/Program Manager

Purpose
A leading performance-focused organization within the hospitality sector is seeking an experienced project management professional to provide structured PMO support, cross-functional coordination, and outcome-driven execution across a portfolio of high-priority initiatives. These initiatives directly impact operational performance, leadership capability, stakeholder relationships, and corporate efficiency.

This role partners closely with PMO leadership, cross-functional corporate teams, field operations, and on-site teams to ensure disciplined planning, transparent progress tracking, aligned communications, and timely delivery of strategic initiatives.

Project Management & Governance

• Develop project charters, scope definitions, timelines, RACIs, and KPIs

• Establish and manage governance routines including steering committees, workstream check-ins, and reporting cadences

• Track and manage risks, issues, dependencies, and mitigation plans across initiatives

Cross-Functional Coordination

• Serve as a program coordinator across Operations, HR, Finance, Commercial Services, Design, and other corporate functions

• Support leadership decision-making by synthesizing insights and preparing executive-ready materials

Tools, Systems & Reporting

• Maintain project dashboards, trackers, and documentation (Smartsheet preferred)

• Develop standardized templates, workflows, and reporting processes

Change Management & Communication

• Support development of communication plans, leadership updates, and stakeholder messaging

• Assist with creation of training materials and facilitation of rollout meetings

Data & Outcomes Tracking

• Produce regular status updates and performance insights

• Support KPI definition and ensure progress and outcomes are clearly and transparently reported

Knowledge Transfer & Project Handoff

• Design and execute structured handoff processes to ensure continuity following engagement completion

• Develop operating guides, documentation, and playbooks to enable internal teams to sustain and scale initiatives

• Conduct training and working sessions to transition ownership to internal team members

• Ensure all tools, dashboards, templates, and documentation are standardized, accessible, and fully transferred

• 7+ years of experience in management consulting, project management, or program management within complex, cross-functional environments

• Proven experience leading enterprise-scale, cross-functional initiatives

• Strong proficiency with project management tools;
  Smartsheet experience required

• Ability to structure ambiguity, synthesize complex information, and drive clarity

• Experience supporting organizational change management and communications

• Hospitality or multi-unit operations experience strongly preferred

• Exceptional stakeholder management and executive-level communication skills

• Bachelor’s degree required

• Master’s degree preferred