Manager, Process Management - Settlements and Disputes

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization.

Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

You’ll be part of a collaborative, high-performing group focused on process improvement and operational excellence. The team values analytical thinking, attention to detail, and adaptability. You’ll work closely with stakeholders across Global Payment Network, with a focus on Settlement and Disputes.
** Role & Day-to-Day Responsibilities**
* ** Create, validate, and modify business and system processes
** to improve efficiency and effectiveness.
* ** Design and produce metrics
** to measure process outcomes and drive continuous improvement.
* ** Analyze data trends
** to ensure data integrity and install benchmarks.
* ** Educate and gain buy-in from key stakeholders
** on process utilization and execution.
* ** Drive process improvements
** aligned with customer outcomes and business goals.
* ** Provide settlement subject matter expertise
** in projects and meetings, representing the department.
* ** Collaborate across teams and levels
** to influence and implement change.
* ** Maintain formal process documentation**, including procedures and flow diagrams.
*
* General Responsibilities:

***
* Basic Qualifications:

*** Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
* At least 5 years of experience in Process Management
* At least 1 years of experience in People Management
* At least 2 years of experience in Relationship Management
*
* Preferred Qualifications:

*** Master’s Degree in Business Management
* 7+ years of experience in Process Management
* 3 years of experience in Project Management
* 3+ years of experience in People Management
* 5+ years of experience in Relationship management

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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