Lease Administration Client Manager

Overview

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a Lease Administration Client Manager to join our Lease Administration team. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

• Serve as Relationship manager and first point of client escalations
• Client/vendor/landlord relationship management
• Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
• Ensure client accounts are in full compliance with internal and client-specific policies and procedures
• Review abstracts and interpret commercial lease documents (leases, amendments, subleases)
• Resolve rent and other landlord/tenant issues
• Oversee subtenant account management, including billing and collections of third-party tenant rents, review of cash receipts posting reports and monthly Delinquency Report
• Coordinate invoicing to clients and collections as necessary
• Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
• Support, exposure and leadership of other special projects as assigned by manager

• Review and Approve payments required under leases/contracts and ensure reconciliation of refunds/credits
• Manage landlords (on behalf of the client) to ensure compliance with formal regulation and internal client controls
• Manage formal submissions under contracts (bi-directional) such as COIs, estoppels, ENDAs etc
• Directly manage relationships with both landlords and tenants of the client (on their behalf)

• Bachelor's degree with at least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law or Property Management
• 2 years of supervisory experience at a strategic level with internal and external teams
• Strong financial/analytical skills
• Attention to detail with high efficiency and accuracy
• Ability to spot issues proactively and start solutioning
• Ability to understand and interpret data and use technology to improve efficiency
• Desire to learn and grow
• Multilingual a plus
• Willingness for light travel

Be dynamic and technologically savvy, using software to support planning solutions and communicate ideas clearly with the planning team and lines of business. Advanced Microsoft Excel skills to slice, dice, and filter large data sets are valued, as is proficiency in Microsoft Office suite and ability to consolidate data and master company-specific accounts and databases. Ability to interpret complex commercial lease language and produce accurate work under time-sensitive deadlines.

Ability to adapt to changing priorities.

Strong communication skills, both written and spoken. Ability to work independently, multi-task under pressure, and manage time to meet deadlines. Strong interpersonal skills to interact with executive-level clients. Ability to build long-term, growth-oriented business relationships. Embrace change and drive for personal and team advancement. You will contribute to a diverse, collaborative, driven, professional team.

• Think Big - Thinks strategically, simplifies the complex, solves problems, sees the big picture
• Drive Change - Thrives on change, learning agility,…