Lease Administration Client Manager

** JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a
** Lease Administration Client Manager
** to join our Lease Administration team**.
** Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates, to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.
** What this job involves – Responsibilities “Being a trailblazer and breaking new ground”
** As a
** Lease Administration Client Manager**, you will have exposure to the full scope of our Lease Administration platform. You will bring a strong knowledge & familiarity of Corporate Real Estate to our clients and other team members. You will be a key member of the team that provides oversight, management and development to our broader Lease Administration Team. You will abstract & reviews client leasing details and will help drive our client deliverables and key initiatives.

You will be a key player in ensuring accuracy, management and resolution of client leasing management. Your expertise will ensure we continue to expertly support our clients and grow our core business.

To be successful in this role, you should be able to ensure accurate reporting and reconciliation of information, and foster critical relationships between various individuals, teams and our clients. You will exhibit a customer first mindset and have a proven ability to exceed client and key stakeholder expectations.

As a
** Lease Administration Client Manager**, you will be responsible for a full scope of Lease Administration services for one or more clients including:
* Serving as Relationship manager and first point of client escalations
* Client/vendor/landlord relationship management
* Provide coaching for team members regarding procedures, lease interpretation, desktop audits and billing calculations
* Responsible for ensuring that client(s) accounts are in full compliance with all internal and client specific policies and procedures
* Reviewing abstracts and interpreting commercial lease documents (leases, amendments, subleases)
* Resolution of rent and other landlord/tenant issues
* Oversee subtenant account management, including the billing and collections of third-party tenant rents, review of the cash receipts posting reports and review of the monthly Delinquency Report
* Coordinate invoicing to client(s) and collections as necessary
* Document and share best practices, participate in efforts to strengthen internal controls and improve data quality
* Support, exposure and leadership of other special projects as assigned by manager

In addition, this role includes client specific activities which can include but are not limited to:
* Review and Approve (on behalf of the client) payments required under lease/contracts and ensure reconciliation of any refunds / credits received”.
* Manage Landlords (on behalf of the client) to ensure they retain compliant with formal regulation and internal client controls
* Manage formal submissions required under contracts (bi-directional) such as COIs, estoppels, ENDAs etc
* Directly manage relationships with both Landlords and Tenants of the client (on their behalf)
** The Candidate:
Qualifications
*** The ideal candidate will have a bachelor’s degree with at least 5 years of work experience in Lease Administration, Real Estate Accounting, Real Estate Law or Property Management
* 2 years previous experience in a supervisory role…