Chief Administrative Officer

Overview

Title: Chief Administrative Officer
Location: 4822 N. Broadway Chicago, IL 60640
Schedule: Hybrid. Monday to Friday (8:30am-5:00pm)

Summary

The Chief Administrative Officer (CAO) is a senior executive leader responsible for the effective, efficient, and mission-aligned oversight of Heartland Human Care Services’ operational infrastructure. In collaboration with the CEVO and the executive and the senior leadership teams, the CAO ensures that administrative functions (finance, operations, human resources, IT, risk/compliance, facilities) are following best practices for service delivery, maintain efficiency, are cost effective and are integrated to support organizational strategy, growth and impact.

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Achieve your goals in a supportive environment that prioritizes your well-being and personal flexibility.

• Medical insurance. BCBS PPO, HMO and HDHP with HSA Plan
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Commuter benefits.
• Professional Development Assistance.
• Disability insurance.
• Voluntary Benefits.
• Flexible Spending Account.
• Life/AD&D Insurance.
• Employee Assistance Program.
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

Duties & Responsibilities

• Serve as a member of the executive team, collaborating with the CEVO and board on strategy, annual operating plans, and organizational performance.
• Provide leadership and oversight of core administrative functions, ensuring alignment of people, processes, technology, and finances with mission-goals.
• Develop and implement operational frameworks, metrics, workflows, systems and policies that enhance organizational effectiveness and scalability.
• Act as a key advisor on change management, organizational design, cultural initiatives (especially around dignity and belonging).

• Lead the development, management, and oversight of the organization’s annual and multiyear budgets; collaborate with the Senior Director of Finance in monitoring and forecasting budgets in program and administrative areas.
• Ensure robust internal controls, audit readiness, financial risk management, timely financial reporting; provide monthly and quarterly financial reports.
• Oversee resource allocation across support functions to maximize efficiency and mission impact.
• Evaluate and ensure HHCS’ financial performance and make recommendations based on accepted standards.

• Direct responsibility (through HR Directors) for talent acquisition, onboarding, retention, performance management, learning & development, employee labor relations, compensation/benefits strategy, payroll.
• Shape organizational culture in accordance with values, promote equity & inclusion, lead organizational development initiatives.
• Oversee compliance with employment laws, policies, and risk mitigation (including ensuring pay equity, benefits competitiveness, etc.).

• Oversee information technology strategy, digital infrastructure, data management, and systems that support mission delivery and administration.
• Oversee facilities, physical assets, contracts, insurance/risk management, vendor relationships, event logistics and administrative services.
• Manage compliance, risk, and safety and security support.
• Champion process improvement.

• In partnership with the development/fundraising, programs, and other teams, ensure that administrative infrastructure enables programmatic growth, new initiatives, scalability, and sustainability.
• Represent the organization with vendors, partners, external stakeholders on operational/administrative matters as needed.

Finance, Operations, Human Resources, IT, Risk/Compliance, Facilities teams

• Bachelor’s degree required;
  Master’s in Business Administration, Public Administration, Nonprofit Management or related preferred.
• Minimum of 10-15 years (depending on size) of progressively responsible leadership experience in administration/operations preferably within a nonprofit or mission-driven organization.

Certification in Lean Six Sigma preferred

• Demonstrated experience managing multiple administrative/disciplines (finance, HR, IT, operations) and leading cross-functional teams.
• Strong strategic thinking along with operational execution capability: building and refining systems, workflows, metrics, performance management.
• Financial acumen: budgeting, internal controls, audit preparation, risk management.
• General understanding of IT systems as it relates to operations and finance. Proficiency with Microsoft Office Suite and working knowledge of
• Knowledgeable and experienced with protocols and…