Creative Director

Creative Director, MARCOM

Company:
Marks Design, NA

Reports to:

VP, Creative

Location:

Chicago (Hybrid)

Marks is a consumer experience agency creating engaging moments across the entire brand spectrum—from brand design and packaging to content and consumer connections. Rooted in a deep understanding of human behavior, we help brands win in an age of constant change.

We are a global, collaborative network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

The Creative Director, Marketing Communications is a senior creative leader responsible for defining, championing, and delivering big, ownable campaign ideas that translate into smart, scalable design and communication systems across channels.

Reporting to the VP, Creative, this role sets the creative vision for a portfolio of brands and leads multidisciplinary teams to bring that vision to life from early concept through execution. The Creative Director ensures the work is strategically grounded, creatively bold, and impeccably crafted.

This role requires a confident point of view, the ability to inspire and galvanize teams, and the credibility to lead clients as a trusted creative authority. The Creative Director is responsible for shaping briefs, pushing ambition, and raising the creative standard for both clients and the agency.

• Own and define the creative vision for integrated marketing communications across your portfolio of clients
• Lead the development of big campaign ideas that ladder to brand strategy and flex across channels, formats, and moments across the shopper’s journey
• Translate conceptual thinking into cohesive design and messaging systems, vs one-off executions
• Ensure all work is strategically sound, creatively distinctive, and executed with craft and consistency
• Act as a brand guardian who protects the brand DNA while also championing appropriate evolutions to brand voice, tone, and expression

• Lead concepting and execution across retail, in-store, digital, social, video, motion, and out-of-home
• Guide teams in developing content ecosystems that feel connected, intentional, and scalable
• Oversee narrative development for presentations, ensuring ideas are clearly framed, confidently sold, and easy to rally behind

• Serve as a trusted creative partner and senior-level advisor to clients
• Bring confidence and clarity to client conversations—articulating ideas, defending creative choices, and pushing ambition when needed
• Partner with strategy and client services to shape briefs, unlock stronger insights, and elevate the work
• Support new business efforts by contributing to pitches, kickoffs, and growth opportunities

• Lead, inspire, and mentor teams of Art Directors, Copywriters, and Designers
• Set clear creative direction and expectations: give teams the confidence to do their best work
• Balance high-level vision with hands-on guidance when needed
• Foster a culture of accountability, curiosity, and creative excellence
• Partner with client services and project managers to plan each project and cast the right team for the right ask
• Partner with recruiting and operations to build and maintain a strong, balanced team

• Act as a cultural leader and ambassador for Marks
• Champion collaboration across disciplines, studios, and global teams
• Lead effective internal reviews that elevate thinking and push work forward
• Model respect, generosity, and shared ownership. Always prioritize the work over ego.

• Thrive in a fast-paced, evolving environment with multiple streams of work
• Identify opportunities to improve creative processes, workflows, and ways of working