Client Success Director, CG&R Advertiser

Client Success Director, CG&R Advertiser

• Client Success

• Chicago, United States

• Senior

• Full-time

Description

Ready to take your career to the next level?

Skai is looking for the best and the brightest to join our rapidly growing team. We''re proud of our industry-leading digital marketing software but we''re even prouder of the people behind it. That''s where you come in!

Possible locations:
New York City, Chicago, Seattle, San Francisco, Los Angeles, North Carolina

We are seeking a strategic Account Leader to own and grow relationships with our largest Consumer Goods & Retail Advertisers. You will serve as a trusted partner to senior client stakeholders, driving long-term value, retention, and growth across the Skai platform with our largest advertisers.

In this role, you will lead a team of Client Success Managers and oversee account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social. You will align client objectives with Skai’s capabilities, promote retention, identify growth opportunities, and ensure strong business outcomes.

The ideal candidate is a results-driven, consultative leader with strong relationship management skills, experience in digital marketing strategy and execution, and a deep understanding of the performance media landscape to address advertiser needs.

Duties and Responsibilities:

• Operate as the main point of contact for all matters specific to your aligned Advertiser clients

• Develop a trusted advisor relationship with key stakeholders and Advertiser clients executives

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

• Forecast and track key account metrics

• Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment

• Assist with high severity requests or issue escalations as needed

• Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity

• Collaborate & partner with Sales Account Executives

• Lead on Quarterly Business Reviews & Partnership Overviews

• Advise on publisher & vertical best practices to ensure advertisers are maximizing results for their clients

• Direct management of aligned Client Success Manager team members- building capability and ensuring clients goals are exceeded.

• Act as an escalation point for technical issues, looking for cross-product conflicts and overseeing proactive problem-solving to ensure issues are handled promptly.

Requirements

Skai Requirements:

• Passion and dedication

• Desire to be the best

• Ability to work both independently and as part of a team

• Strong interpersonal communication skills - in writing and verbally

• Proven track-record of problem-solving

• Results oriented

• Ability to thrive in a fast paced environment with tight deadlines

Position Requirements :

• B.A. or B.S.; MBA preferred

• 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management

• Proven record of managing and growing strategic advertiser or agency relationships

• Strong understanding of performance marketing across ecommerce, search and social, with hands-on experience implementing and managing digital campaigns

• Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills

• Demonstrated success delivering client-focused, strategic solutions and leading business reviews to identify growth opportunities and workflow improvements

• Influencing stakeholders to unlock new opportunities and enable same store growth

• Proven ability to manage multiple projects at a time while paying strong attention to detail

• Experience with Skai or comparable performance marketing platforms preferred

• Willingness to travel 10–20%

The salary range for this position is $100,000 - $110,000. The actual salary amount will vary depending on the applicants…