Senior Program Manager

Overview

C.H. Robinson is seeking a Senior Program Manager to join our Robinson Managed Solutions (RMS) team. This role offers a unique opportunity to blend account and relationship management with project management, empowering you to drive value creation and deliver exceptional customer satisfaction for your assigned account. You will be pivotal in driving continuous improvement efforts for the customer and building out a roadmap of continuous improvement opportunities.

In addition, you will be responsible for managing and leading large-scale, complex and critical projects requiring excellent organization, documentation, communication skills as well as the ability to help design innovative solutions when faced with complex issues. You are accountable to gather voice of Customer, build project charters, develop the project plans, facilitate their delivery, resolve issues and escalate appropriately. If you have outstanding problem-solving skills, a strategic mindset, relationship building skills, are an effective communicator, and solutions oriented, this role may be a good fit.

This is a hybrid position with 3 days per week in our Chicago Central location and 1 day per week at the customer site in downtown Chicago.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage and oversee multiple/large-scale, complex projects within a project-based delivery model

• Maintain all project related documentation, including project plans, process flows/VSM’s, resource requirements and business cases

• Communicate project progress and facilitate project-related meetings to meet deliverables;
  Escalate quickly as necessary

• Lead change management with all stakeholders – internal and external;
  Lead without authority and be confident and assertive with a willingness to challenge appropriately

• Serve as the single point of contact and be accountable for all project related activities & requests

• Deliver projects on time and on budget with quality solutions

• Develop solutions for improving our tools and processes

• Build rapport with project team and customer stakeholders

• Anticipate internal and external challenges

• Successfully transfer knowledge to other relevant internal teams as well as provide support as needed

• Leverage technical expertise and relationships to contribute to strategy and drive business results

• Track and report project financials (budgeted vs actual) for allocated resource hours and billings

Required:

• Bachelor’s degree from an accredited college or university

• Minimum 4 years of project management experience, with the proven ability to manage multiple projects simultaneously

• Minimum 2 years of transportation and/or logistics experience in operations or in an account management capacity

• Ability to work flexible hours (some weekend/late hours may be required)

• Ability to travel up to 25% (domestically and internationally)

Preferred:

• Project Management Professional certification

• Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience

• Ability to collaborate effectively with subject matter experts internally and externally at all levels

• Ability to organize, design, develop and deliver projects for internal and external audiences at all levels

• Experience working directly with customers

• Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight

• Experience working and thriving in a continuous improvement environment

• Proficient in Microsoft Office Suite of programs

• Experience with lean processes and tools

• Values a diverse and inclusive work environment

Compensation Range

$94,100.00 - $

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

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