Manager, DX Customer Success Management

Manager, DX Customer Success Management

Adobe is changing the world through digital experiences. We empower people to create powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We are hiring a Manager of Customer Success to join our Digital Experience Cloud team. In this role, you will own the post‑sales customer experience, driving adoption and value for our customers while guiding a team of industry‑specialized Customer Success leaders.

• Manage a team of individual contributors passionate about achieving measurable impact with Adobe solutions.
• Develop and implement vertical‑specific engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience.
• Develop thoughtful and strategic motions that engage customers at key points in the Customer life cycle to drive product adoption, value realization, and delight Adobe's customers.
• Take a data‑driven approach to assessing and addressing vertical health needs, value opportunities and team impacts; provide regular updates to leadership on key themes and specific outcomes.
• Work closely with the organization’s senior leadership on multi‑functional and cross‑departmental projects.
• Share a clear, compelling vision of our future and align individual, team, and company goals.
• Attract, recruit, inspire and retain the best talent.
• Develop relationships and interact frequently with customers, including Directors, VPs, and C‑level executives of Fortune 500 companies.
• Assign resources to meet schedule and goals, exercise judgment to build appropriate action plans, and delegate assignments to the team.
• Analyze diverse issues, evaluate multiple factors, and suggest strategic practices to leadership.
• Lead the coordination of departmental activities responsible for business results, including costs, methods, and staffing.

• 2+ years of leadership experience, including direct management of teams in a growing Software or SaaS organization for enterprise customers; experience in professional services or customer success is essential.
• Strong, consistent track record of leading customer relationships centered around technical projects and strong commercial partnerships.
• Encouraging leadership with demonstrated success in large‑scale transformations; a strong change agent.
• Self‑motivated, accountable, and passionate about exceeding customer expectations.
• Exceptional interpersonal, presentation, and communication skills in English; ability to convey sophisticated ideas and influence at an executive level.
• Strong analytical skills to review business health and translate insights into actionable plans.
• Ability to collaborate with senior executives to achieve shared business objectives.
• Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners.
• Possible travel up to 30%.

Adobe empowers people to design and deliver exceptional digital experiences for artists, brands, and communities worldwide. Committed to an exceptional employee experience, we value diversity, inclusion, and equal opportunity.

Adobe is an equal‑opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Our compensation for this position is $150,400 – $269,900 annually, varying by location and experience. Travel may be required.