Director, Outsourcing Advisory Services

Director, Operations Excellence (OpEx)

West Monroe has an opportunity for a Director to join our Operations Excellence (OpEx) practice. This leader will structure, lead, support, drive, and grow West Monroe’s OpEx practice and Enterprise Strategy & Execution (ES&E) offerings in collaboration with other leaders across the company.

This leader will be responsible for key client account ownership, scoping, selling, and acting as an engagement lead on Outsourcing Advisory Services – this includes, but is not limited to outsourcing assessments, outsourcing RFx development, evaluation, and selection, contract negotiations, outsourcing transition, vendor governance and management, and service delivery optimization.

• Support and lead teams serving clients across industries while demonstrating executive presence with high level client counterparts.
• Manage and influence multi-disciplinary teams to translate client business objectives into IT outsourcing and business process outsourcing solutions.
• Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements.
• Understand and support the underlying business processes and technologies being used within an organization to be able to make recommendations on how to achieve long‑term scalability, reduce operational cost, or better support business processes.
• Ensure proper management of project economics including project budgets, invoicing, and the collection process.

• Collaborate with national and local leadership within OpEx practice and across West Monroe (WM) industry and functional practices, to develop and deliver multi‑disciplinary, outsourcing advisory offerings.
• Collaborate in growth around strategy, approach, offerings, staffing, skill development, methodology, and new account development.
• Collaborate with local office leadership to ensure alignment with the office culture, define the strategic direction of the ES&E team, and actively lead entrepreneurial activities to expand offerings and the skills of the team.
• Coach and manage other consultants and actively participate in the performance management process.
• Actively participate in recruiting and retaining top quality talent.

• Drive opportunity origination at existing clients, qualify leads and collaborate on pursuits for new work and build deep relationships.
• Hunt new strategic clients – using relationships and other proven business development skills.
• Collaborate with industry and multidisciplinary teams to identify sales opportunities.
• Initiate and lead business development meetings with prospective and existing clients aligned to core West Monroe industries.
• Understand client needs and requirements and help turn those goals into concrete engagements and detailed proposals that highlight quantifiable value creation.
• Create work plans, pricing estimates, and risk assessments for prospects.
• Attend networking events and actively build and leverage a professional network and affiliate network in the local community.

• 10+ years of progressive experience contributing to and leading outsourcing advisory engagements in a team‑based, client‑facing business and technology consulting services environment.
• 8+ years of experience leading delivery teams and advising clients on outsourcing strategies and vendor relationships, including IT outsourcing and business process outsourcing.
• Strong business development and an active professional network of contacts in the local market.
• Experience farming new business from existing clients and managing client relationships.
• Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis.
• Proven leader with extensive ability to build solid and collaborative relationships with team members, foster a productive team environment, and coach staff with timely meaningful written and verbal feedback.
• Demonstrated success within one or more of West Monroe’s core industries including Consumer & Industrial Products, Healthcare (payer/provider), Life…