Lead Route Collector

Lucky Lincoln Gaming is seeking a Lead Route Collector to join our high‑performing Operations Team. In this pivotal leadership role, you will oversee Lucky Lincoln’s route collection activities—ensuring every collection, transfer, and record is executed with security, accuracy, integrity, and professionalism. You’ll lead by example, coach the team to excellence, and hold the department to the highest standards of accountability and follow‑through.

We are a fast‑growing, privately owned gaming and entertainment company headquartered in Chicago. As we continue scaling aggressively, this role offers significant opportunity for advancement, impact, and long‑term growth within the operations department.

• Train, direct, and support route collectors to meet performance, compliance, and accuracy standards.
• Hold team members accountable to operational procedures, safety protocols, and high‑quality service.
• Foster a culture of responsibility, communication, and continuous improvement.

• Safely collect, transport, and deliver large sums of currency from partner locations to the Lucky Lincoln vault.
• Ensure timely, accurate reconciliation and documentation through Lucky Lincoln’s proprietary systems.
• Maintain absolute confidentiality and uphold all internal and regulatory compliance requirements.

• Accurately record meter readings for Video Gaming Terminals (VGTs).
• Perform basic equipment checks, report issues, and complete minor machine maintenance when needed.
• Fill redemption terminals and ATMs as required.
• Remain highly aware of surroundings; proactively report unsafe or suspicious situations.
• Assist Management and the Vault Room to ensure discrepancies and unmatched collections are resolved within 72 hours.

A strong Lead Route Collector thrives in a fast‑paced environment, takes ownership, and inspires consistent performance across the team. You bring:

• Ability to work independently with strong follow‑through and attention to detail
• Excellent communication and leadership skills
• Mechanical/technical aptitude
• High moral character, reliability, and sound judgment
• Capability to walk, stand, sit, and lift up to 75 lbs.
• Ability to drive or ride for extended periods

• High school diploma or GED
• Minimum age: 21
• Ability to pass an extensive background check through the Illinois Gaming Board
• Eligible to obtain and maintain:
  • Illinois Gaming Board required Terminal Handler License
  • FOID card
  • PERC
  • Firearm Control Card (FCC)
• Valid driver’s license with a clean driving record
• Firearm handling experience (preferred)

Are you ready to lead at one of the top 5 largest Video Gaming Terminal Operators in Illinois? Lucky Lincoln Gaming continues to rise as an industry leader, recognized for top‑tier service, operational excellence, and innovation across 250+ locations.

We’re not just operators—we’re innovators, disruptors, and creators. We take pride in our work, celebrate our wins, and continuously push ourselves and each other to be better each day. At Lucky Lincoln, every person contributes to our success, and every role makes a visible impact.

Lucky Lincoln Gaming is an equal opportunity employer that values diversity and inclusion. We provide accommodations upon request throughout the hiring process to ensure an accessible and equitable experience for all candidates.

At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.

• Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
• 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and…