Senior Manager, Consulting Programs

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Who You’ll Work With

Provide leadership and support for all staff programs including staffing, performance management in collaboration with relevant program manager, and integration for the Private Equity Group ringfence in the Chicago office. Successful implementation of the various efforts and initiatives requires strong program management skills, effective communication, thorough knowledge of Bain’s policies and procedures, and authentic relationship building with Bain community members of all levels.

Where You’ll Fit Within The Team

This role reports into a member of the office Program Management team but will interact across the PEG ringfence and leadership team, the entire Program Management team, the Office Head, the Business Operations team, and the Human Resources team.

What You’ll Do

PEG Program Management

Staffing and Professional development

• Continuously manage Associate Consultants, Consultants, and Managers in PEG to maintain resources at target; coordinating rotation dates based on business and PD needs

• Ensure PEG resources are aligned with office pyramid

• Onboard new team members to PEG across all Associate Consultant and Consultant tenure levels

• Manage capacity 3-6 weeks out to highlight potential surge needs and identify outages/backfills

• Routinely staff teams to projects solving for outages and potential PD needs

• Build and maintain persistent teams and retainers, ensure teams are balanced across tenure, strength, PEG experience, and turnover

• Coordinate with PEG LT to identify the right team for each project (incl. outages, finding solutions to staff large teams); make recommendations and judgement calls based on the needs of the business

• Train and onboard new Team Leads to PEG

• Engage with PEG Chicago ringfence leads on case pipeline, case fits, evolving preferences/specialization, to help inform staffing decisions and shape case pipeline in partnership with North America PEG Ops

• Help manage pipeline of potential PEG Team Leads

• Coordinate and execute targeted case interventions with PEG team leads for challenging cases

• Consistently check in with team leads to ensure appropriate team strength and align on necessary changes

• Routinely discusses and reports back key metrics (e.g., CTSU) to PEG LT

• Flag and proposes next steps for ‘tricky situations’ to both PEG LT and broader staffing team

• Coordinate process for team lead and bundled PEG reviews; ensure clear and appropriate feedback is delivered to PEG ringfence team leads and members in a timely fashion

• Calibrate ratings across all PEG Associate Consultants, Consultants, and Managers

PEG Operations

PEG Leadership Team

• Manage and present materials at PEG team lead meetings; drive discussions on key topics with LT

• Drive agenda and coordinates PEG All Hands meetings with full PEG Chicago ringfence

• Identify priorities and key strategic initiatives across Chicago PEG pillars, including driving progress against stated goals and priorities

• Coordinate focus groups on key topics across different tenure levels to address pain points

Training

• Participate in NA regional training sessions

• Support innovation and improvement within our PEG training operations

• Lead targeted training sessions (intern training, ad-hoc topical sessions, etc.)

• Lead 1:1 coaching sessions for AC-Cs stepping into new roles, as required or requested (island, supervisor, model, etc.), as required

Tools & reporting

• Review and analyze key metrics

• Track Chicago…