Vice President - Commercial Lines

Vice President, Commercial Lines

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting‑edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

The Vice President (“VP”), Commercial Lines provides strategic leadership in driving client satisfaction and business growth across assigned Region’s client service teams. The individual in this role serves as an advisor to Senior Regional and Executive Leadership while negotiating and implementing changes across their area of responsibility. The VP leads with a focus on fostering innovation, maintaining competitive market positioning, and increasing revenue.

• Develops and executes a client service strategy that aligns with the firm’s overarching goals, driving growth, and innovation.
• Builds and sustains high‑performing client service teams by mentoring and empowering leaders to drive performance and innovation.
• Leads the design and implementation of scalable operations frameworks that ensure consistency, efficiency, and adaptability across regions and markets.
• Establishes a robust ecosystem of training, workflows, and quality assurance to create a continuous improvement feedback loop that drives operational excellence.
• Oversees carrier relationships from an operational and systems perspective, ensuring alignment with strategic goals and maximizing efficiency in service delivery.
• Leverages deep market insights to maintain a competitive edge, fostering strong partnerships with clients and carrier markets while identifying emerging opportunities.
• Partners with the Integration Team for acquisitions, ensuring seamless client experiences and operational continuity.
• Drives strategic oversight of service center books of business, ensuring alignment with client strategy and retention goals.
• Fosters a culture of continuous improvement and innovation within the client service teams.
• Acts as a change agent to ensure client service teams can successfully pivot to meet short and long‑term business goals.
• Champions use of analytical frameworks to identify growth opportunities and establish / monitor Key Performance Indicators (KPIs) to drive informed business decisions for service process and procedure improvements.
• Establishes the firm as an industry leader by staying ahead of market conditions, trends emerging technologies, and provides recommendations to senior leadership for improvements.
• Ensures all service activities comply with industry regulations and internal policies.
• Performs other projects, duties, and tasks, as assigned.

• High school diploma or equivalent. Bachelor’s degree in business administration, finance, or related field.
• A Property and Casualty License from state of domicile is required; must be maintained. Advanced professional designation (e.g. AAI, AFIS, ARM, CIC, CISR, CRM, CPCU, CEBS, GBA, RHU, REBC) preferred.
• Minimum of 12 years’ client service experience in the insurance industry, including client delivery, claims management, and policy administration with a focus on Commercial Lines of coverage.
• Minimum of 10 years’ progressive leadership experience in operations and business development within the insurance brokerage or financial services industry.
• Experience with Image Right, AMS
  360, and Vertafore preferred.
• In‑depth knowledge of industry regulations, compliance requirements, and best practices.
• Proven leadership and managerial skills, with the ability to inspire and motivate teams towards achieving common goals.
• Exceptional problem‑solving and decision‑making abilities, with a strong emphasis on delivering innovative and effective solutions.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co‑workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and…