Community Impact Operations Associate- Chicago, IL & Boston, MA

Community Impact Operations Associate – POAH Communities

POAH Communities is an entrepreneurial organization committed to preserving affordable rental housing. The Community Impact Operations Associate assesses and supports the performance and operations of the Community Impact department.

Candidates must be based near one of our corporate offices in Boston, MA or Chicago, IL, with regular travel availability across our 13‑state footprint. This role requires transportation and flexibility for regular travel.

• One to two years of experience in housing, real estate, or resident services
• College degree preferred; degree in social services, public health, human services, or community development preferred
• Project management experience
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Familiarity with property management in affordable rental housing is a plus
• Ability to leverage data to support performance goals
• Strong oral and written communication skills
• Ability to foster and sustain strong relationships with team members, partners, and community stakeholders
• Resourceful in solving problems and maximizing resources
• Ability to work periodic overtime; periodic travel may be required

• Serve as the daily point of contact for Community Impact Coordinators regarding requests, questions, resident referrals, or general problem‑solving.
• Support the Community Impact central office department’s operations and administration by planning regular staff meetings, coordinating around internal organizational deadlines, tracking internal programs, and supporting interdepartmental collaboration.
• Oversee a comprehensive onboarding process and orientation for new Community Impact staff.
• Provide quality assurance and training support for site staff by reviewing performance reports with Directors, hosting monthly and quarterly meetings, and creating other support and accountability mechanisms.
• Establish processes that drive successful goal setting among site staff.
• Equip Community Impact staff to own and understand how to utilize their Community Impact budgets.
• Manage and support portfolio‑wide internal and external communications, including POAH’s internal SharePoint site, quarterly success stories, and bi‑annual resident newsletters.
• Stay current on industry trends, best practices in resident services, asset building, and service‑enriched affordable housing.
• Identify operational efficiencies in Community Impact and roll out new processes or strategies to enable staff and partners to deliver maximum value to residents.
• Manage sensitive information regarding residents, staff, and organizational growth.
• Collaborate with data staff to support site operations.
• Provide program management support to special initiatives.
• Perform other related tasks as assigned.

Bachelor’s degree required.

• Extensive benefits package including PPO medical, vision, and dental insurance
• 15 days of PTO and 2 days of personal time in the first year plus 11 paid holidays
• Competitive 401(k) matching up to 4% of pay
• Wellness program
• Flexible spending accounts for medical, dependent care, transit, and parking
• Tuition reimbursement program
• Employee referral incentive program
• 12 weeks of paid parental leave
• Bereavement leave
• Jury and witness duty leave
• Company‑provided life and accidental death & dismemberment insurance

Seniority level:
Entry level

Employment type:

Full‑time
Job function:
Management and Manufacturing

POAH Communities is a mission‑driven organization dedicated to building and improving communities. We professionally manage over 13,000 affordable housing apartments across 13 states and employ more than 500 people.