Director, Value Stream & Process Engineering

Designs, develops, tests, implements, measures and manages processes. Ensures that process design reflects current business strategy and business/stakeholder requirements and supports the desired customer experience. Processes may be related to (but are not limited to) fulfillment, operations, services, sales, etc.

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

• Ensures alignment between values and behaviour that fosters diversity and inclusion.

• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

• Attracts, retains, and enables the career development of top talent.

• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance. Develops an expert understanding of business/group challenges.

• Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

• Networks with industry contacts to gather competitive insights and best practices.

• Recommends measures to improve organizational effectiveness.

• May consult to or serve on various committees and task forces.

• Counsels senior leaders regarding process transformation.

• Acts as a subject matter expert on relevant regulations and policies.

• Stays abreast of industry and business trends through benchmarking and/or participation in professional associations.

• Influences and negotiates to achieve business objectives.

• Assists in the development of strategic plans.

• Identifies emerging issues and trends to inform decision-making.

• Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

• Contributes to the design and leads the execution of the overall strategic plan for Process Transformation.

• Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

• Develops the business case by identifying needs, analysing potential options and assessing expected return on investment.

• Conducts independent analysis and assessment to resolve strategic issues.

• Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

• Monitors and tracks performance, and addresses any issues.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

• Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

• Ensures consistency of implementations and methodologies across businesses/groups.

• Assess es and adapts existing operational programs; develops new capabilities to ensure ongoing success.

• Defines frameworks for managing processes, policies or procedures, etc. in the business/group.

• Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

• Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.

• Reviews proposed function/project team outputs for implications to workflow design.

• Collaborates in the design, implementation and management of core business/group processes.

• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

• Streamlines, simplifies and continuously improves existing processes.

• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards.

• Looks for opportunities to eliminate, simplify and automate processes. Recommends approaches or changes to streamline and integrate processes to improve overall efficiency.

• Maintains current process documentation to ensure available for stakeholders as required.

• Supports management of processes using established methodologies and tools/system/technology.

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

• Participates in the integration of Core Process transformation across business/groups to deliver process improvements for productivity savings and enhanced customer/employee experience.

• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders.

• Stays abreast of industry…