Senior Director of Operations

APPLICATION PROCESS

To apply for the Senior Director of Operations position, email a cover letter, resume, and three professional references to (Use the "Apply for this Job" box below). your cover letter, please detail your interest in our mission and how you see yourself making an impact in this role. Applications will be accepted through Friday, January 30th.

Subject to the Constitution of the United States and all applicable state and federal laws, Child Bridge does not discriminate in its employment practices or in the administration and dissemination of its programs and services. We are dedicated to having an inclusive environment. We provide reasonable accommodations for applicants with disabilities to ensure equal access to the hiring process. If you need assistance, please contact Human Resources via

The Senior Director of Strategic Operations (SDSO) is a senior leadership role responsible for driving the execution, alignment, and performance of Child Bridge’s strategic and operational plans. This role is a critical partner to the Executive Director, combining strategic planning, organizational leadership, and operational oversight to ensure initiatives move from vision to measurable mission impact. The SDSO translates long-term organizational goals into actionable initiatives, establishes operational structures and rhythms, and ensures cross-departmental alignment, accountability, and performance.

Your essential duties and responsibilities:

• Strategic Planning & Organizational Vision – Partner with the Executive Director to create [ECBD1] [ECBD2] long-term organizational strategy, influencing organizational priorities through insight, reporting, and strategic recommendations.
• Operational Leadership & Project Management – Translate strategic goals into actionable initiatives, priorities, and operational plans that drive mission impact. Direct organization-wide program initiative management, timelines, workflows, and dependencies, ensuring projects are executed efficiently, on time, and with measurable outcomes.
• Cross-Departmental Alignment & Collaboration – Lead alignment and collaboration across departments, programs, and external partners. Serve as a strategic mentor[ECBD3] [ECBD4] strategic catalyst to program departments to department leaders, providing guidance on operational priorities, project execution, and performance optimization.
• Organizational Performance & Metrics – Establish and monitor key organizational program and service performance indicators (KPIs) to assess impact, identify trends, and guide data-driven decision-making. Analyze outcomes across programs and operations to inform continuous improvement and strategic adjustments.
• Change Management & Innovation – Lead organizational operational change and process improvement initiatives, guiding departments through technology adoption and new operational structures. Introduce innovative approaches, systems, and tools to optimize workflows, engagement, and organizational capacity. [ECBD5]
• Performance Technology & Systems Oversight – Partner with program department leaders to ensure operational platforms and technologies (CRM, data analytics, reporting tools, project management systems) are integrated effectively and used to support strategy, execution, and measurement.
• Resource, Budget & Vendor Management – Oversee allocation of resources, budgeting, and vendor/partner relationships across operational initiatives. Ensure financial stewardship, ROI, and mission alignment in all operational expenditures.
• Executive Team Enablement & Leadership Coaching – Facilitate executive team meetings, planning sessions, and strategic reviews. Coach and develop direct reporting team in performance management, accountability, role clarity, and cross-functional collaboration.
• User Experience & Program Optimization – Identify and implement strategies to optimize user journeys, service engagement, and outcomes across Child Bridge programs and services. Ensure operational processes enhance effectiveness and stakeholder experience.
• External Representation – Represent Child Bridge externally to partners,…