Sr Director, Services Delivery Partners, North America
Listed on 2026-01-19
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Management
Business Management, Corporate Strategy, Business Analyst
Sr Director, Services Delivery Partners, North America
Chicago, IL, USA •
St. Petersburg, FL, USA
Job DescriptionPosted Thursday, January 15, 2026 at 5:00 AM
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunityThe Sr Director, Services Delivery Partners, North America is accountable for scaling, optimizing, and operationalizing Dayforce’s Service Delivery partner ecosystem across the region. This role owns the strategy, performance, and execution of our System Integrator (SI) and Consulting partner portfolio — including GSIs, regional SIs, and specialist consulting partners — with a clear mandate to increase SI‑led delivery, improve implementation outcomes, and accelerate partner‑influenced and partner‑sourced growth.
This leader oversees both Partner Alliance Directors (PADs) and Field Alliance Directors (FADs), ensuring tight alignment between partner strategy, sales execution, and segment‑specific growth priorities. The role serves as the connective tissue across Sales, Services, Product, and Marketing — bringing together all elements of the Dayforce Partner Network (DPN) to deliver a cohesive, segment‑aligned partner strategy.
What you'll get to do Partner & Delivery Strategy- Own and execute the North America Service Delivery Partner strategy, aligned to global partner objectives and Dayforce’s FY26 priorities around Coverage, Growth, and Innovation.
- Drive increased SI Prime‑led delivery, improving scale, delivery economics, and customer outcomes while reducing internal capacity constraints.
- Shape partner coverage models by segment, industry, and geography to ensure the right partners are engaged early, consistently, and effectively.
- Lead the development and execution of segment‑specific partner GTM strategies, in close alignment with Sales leadership.
- Ensure partners are engaged earlier in the deal lifecycle to improve deal quality, reduce delivery risk, and accelerate time to value.
- Partner with Service Sales, Sales Ops, and Marketing to embed partners into core sales motions and priority initiatives.
- Lead and develop the Partner Alliance Director (PAD) team, accountable for:
- Strategic partner relationships
- Joint business plans
- Partner performance, health, and accountability
- Long‑term ecosystem strategy and investment decisions
- Lead and develop the Field Alliance Director (FAD) team, aligned by sales segment, accountable for:
- Orchestrating partners at the field level
- Pulling together SIs, advisory, ISVs, and community partners into a unified segment strategy
- Acting as the central point of coordination between Sales, Partners, and internal teams
- Ensure PADs and FADs operate as a single, integrated model — balancing long‑term strategy with near‑term execution.
- Establish and execute joint business plans with strategic Service Delivery and Consulting partners, with clear success metrics tied to pipeline, attach, delivery performance, and customer outcomes.
- Hold partners accountable through data‑driven performance management, clear roles, and defined expectations.
- Drive consistency in execution while allowing flexibility for segment and regional nuances.
- Work closely with Services, Sales, Product, Marketing, Legal, and Finance to ensure partner strategies are fully integrated into Dayforce’s operating model.
- Influence internal stakeholders to remove friction, clarify ownership, and improve the partner experience across the full lifecycle.
- Leverage data, dashboards, and insights to monitor partner performance, identify gaps, and continuously optimize strategy.
- Regularly communicate progress, risks, and opportunities to…
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