Service Manager

Join The Garrett Companies and lead maintenance operations for one of our newest luxury communities. The Service Manager is responsible for ensuring top-notch resident experiences through proactive maintenance, team leadership, and hands‑on problem solving. From overseeing service requests and preventative maintenance schedules to mentoring your team and maintaining curb appeal, you’ll be at the heart of our community’s success. If you take pride in your work, thrive on excellence, and aren’t afraid to roll up your sleeves, we want to hear from you.

Location: Rewind at Crest - Colorado Springs

Pay:$38 per hour

• Ensure apartment homes that have been delivered by construction are move‑in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean.
• Resolve any customer and/or resident‑related concerns or objections as they arise.
• In conjunction with the Community Manager, complete move‑in/ move‑out inspections with residents.
• With Community Manager’s input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies.
• Develops maintenance team members as a mentor.
• With guidance from the Community Manager, appropriately uses performance counseling to correct and/or improve performance issues when necessary.
• Maintains relationships with vendors, residents, team members, and associates on a professional level at all times.
• Consistently and effectively communicates with the Community Manager and relevant teams regarding community performance.
• Other duties as assigned.

• Keeps in compliance with and abreast of all OSHA regulations.
• Works with and supervises outside contractors and vendors.
• Performs other duties as assigned by Management.
• Inspects apartment homes, buildings, and common areas regularly. Creates service requests to assign repairs of observed maintenance or housekeeping needs.
• Develops and maintains preventative maintenance schedule for applicable equipment.
• Conducts quarterly community audits to include: all operating mechanical and non‑mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc.
• Ensures compliance with State, Federal and local codes and oversees City and Fire Inspections.

• 3+ years experience as a Service Supervisor.
• HVAC and EPA certification strongly preferred.
• Must provide own tools.
• Valid driver’s license required.
• Experience with Property Management software, Entrata preferred.
• Must be willing to be on call and take emergency calls after standard working hours.

• Relentless problem solving skills.
• Will never claim the work of others as their own.
• We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.
• Understanding the difference between causation and correlation.
• We are all broom pushers. Every member of our team is willing to work and support all levels.

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to inspect community.
• Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc. Must be able to adapt to inclement weather.
• Ability to sit or stand for long periods at a time
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Garrett Companies Onboarding Program in Indianapolis.
• Membership in professional organizations and continuing education is supported by The Garrett Companies.
• Company specific Edge 2 Learn training provided.