Sr Manager, Program Management

Job Description

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet.

We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel‑good moments for everyone. We are interested in people who enhance our company culture:
Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

McDonald’s is one of the most recognized brands in the world, serving 70 million customers daily across more than 100 countries. We operate from a position of global strength, driven by an ambitious growth strategy and a commitment to innovation, customer experience, and operational excellence. Our values—service, integrity, inclusivity, community, and family—guide our actions as we strive to create positive impact across our people, customers, industry, and planet.

Our Global Supply Chain (GSC) Digitalization Team is seeking a dynamic and experienced individual to lead the Program Management Office (PMO), driving strategic execution, program governance, and delivery excellence across a diverse portfolio of initiatives. This role is instrumental in aligning transformation efforts with enterprise objectives, enabling operational agility, and fostering a culture of collaboration and continuous improvement. This role will work cross functionally to ensure digital initiatives are effectively resourced and prioritized across the broader supply chain function.

Ideal candidates bring deep experience running complex, multi‑market digital or technology programs and excel at navigating across senior stakeholders, global markets, and cross‑functional teams.

1. PMO Leadership & Governance

• Lead the Digitalization PMO, owning governance routines, reporting cycles, portfolio health, risk/issue management, and executive‑ready dashboards.
• Standardize and continuously improve PMO processes, methodology, templates, and controls to ensure consistent, predictable program delivery across complex multi‑market initiatives.
• Govern the global supply chain project portfolio, ensuring initiatives are appropriately scoped, resourced, budgeted, and measured against key performance indicators and risk mitigation goals.
• Implement mechanisms to monitor ROI and benefit realization, embedding a culture of learning and process optimization.
• Build strong relationships with critical teams within and outside of supply chain—strategy, global technology, finance, etc.—to harmonize planning and delivery processes under a unified operating model such as phase planning.
• Mentor/Coach and develop project manager contractors, fostering a high‑performance culture centered on execution, transparency, and collaboration.

2. Portfolio & Roadmap Management

• Manage the multi‑year digitalization portfolio, supported by a tool, including prioritization, sequencing, capacity planning and resource allocation across global programs.
• Partner with Finance on budget planning, forecasting, and spend tracking for digitalization initiatives, in line with annual planning cycles.

3. Program Delivery Excellence

• Support delivery of major strategic programs and global digital tool…