Manager, Metrics & Reporting

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At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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The Manager, Metrics and Reporting will play a critical role in supporting the US Technology, Infrastructure and Innovation (TI&I) team by leading the consolidation, analysis, refresh, and continuous improvement of key performance and risk metrics. This position will ensure that all relevant data is accurately captured, analyzed, and reported to drive informed decision‑making and support strategic objectives.

• Consolidate and standardize the collection and reporting of metrics across US TI&I, ensuring alignment with organizational standards and best practices.
• Analyze data to identify trends, risks, and opportunities, providing actionable insights to business leaders.
• Refresh and maintain a comprehensive suite of metrics, including but not limited to Risk Appetite Statements (RAS), Key Risk Indicators (KRI), business performance, strategic initiatives, Board, and Executive Committee (ExCo) reporting.
• Leverage Power BI and Tableau to transform raw data into actionable insights, enabling informed decision-making and supporting strategic business objectives.
• Collaborate with cross‑functional teams to enhance data quality, streamline reporting processes, and implement improvements based on stakeholder feedback.
• Facilitate effective cross‑border collaboration by supporting the reporting needs of both the US management team and Canadian colleagues/management, ensuring accurate, timely, and relevant information is delivered to all stakeholders.
• Develop and deliver regular and ad‑hoc reports and dashboards for senior leadership, ensuring clarity, accuracy, and relevance.
• Support the preparation of materials for Board and Executive meetings, ensuring that metrics are presented in a clear and compelling manner.
• Champion a culture of data‑driven decision‑making within US TI&I by promoting the use of metrics and analytics in business planning and execution.
• Ensure that all existing business processes remain effective, efficient, and compliant with organizational standards by regularly reviewing, updating, and optimizing them.

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments. We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls.
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals.
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements.
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business‑specific modules, as required and employing the learnings in daily activities and undertakings.
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistle blower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls.
• Speaking up if…