Senior General Manager

Overview

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner secp/ operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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Are you a seasoned General Manager with a passion for residential property management and possess an impeccable track record of excellence? Are you a natural leader who loves to mentor and help their team develop professionally? If so, Related Companies, Luxury team is searching for an individual like you with an entrepreneurial spirit to join our team as a Senior General Manager for Lake Shore Plaza, a 40 story 567 unit high rise in Chicago!

• Property Oversight: Ensure that the residential community maintains the highest standards of excellence. Oversee the general day-to-day operations of our luxury residential building. Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.
• Collaborative Leadership: Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork. Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Resident Interface:нест>
  Build and maintain strong relationships with residents, actively listening to their needs and concerns. Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Customer Service: Makes introductory calls to all future residents prior to move-in and initiates face-to-face meetings with new residents to assure quality control and confirm satisfaction with the service that was provided. Interface with our CX team to ensure compliance with brand strategy SET and service initiatives.
• Communication: Ensure efficient and courteous response to all resident requests. Handles all resident complaints expeditiously, diplomatically and professionally. Provides resolution to resident problems and ongoing resident relations.
• Compliance: Maintains accurate files for all site administration, including lease files, operational procedure files, work-order files, etc. Prepares and processes appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Financials: Analyze financial statements using knowledge and innovation to improve financial performance. Develop and manage annual operating budgets, capital plans and programs to address critical needs as well as innovate enhancements to serve the asset and ownership groups.

• $110,000 - $120,000 yearly (depending on experience)
• Plus an annual bonus that is tied to performance

WHO WE ARE LOOKING FOR

• Minimum of 7-10 years of experience in property management, with at least 5 years in a leadership role overseeing large teams. High rise experience is highly preferred.
• 2 years’ experience with HUD Section 8, LIHTC, and/or other affordable housing programs preference.
• Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing, and marketing.
• Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by business results in previous position.
• Proficie…