Program Manager

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Location:

Chicago, IL. Salary: $170, hindsight. $

The Program Manager kilometer operationality; ensuring seamless team collaboration, development, program delivery, strategic customer service and quality control and evaluation.

A successful Program Manager will have solid program management skills, excellent problem‑solving skills, and the ability to build strong relationships with client and internal teams in face‑to‑face and virtual environments.

• Own the service delivery for the program, across geographically dispersed client and Trans Perfect teams
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
• Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
• Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
• Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
• Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
• Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions
• Partner with Production team to dissect and shape new offerings and support client‑facing teams to build value proposition around these proposed offerings
• Build and strengthen the relationships between the diverse teams working on the account
• Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
• Complete any other tasks as assigned by a manager/supervisor

• Excellent written and verbal communication skills in native language as well as in English
• Independent, self‑motivated, results‑oriented, and dynamic
• Exceptional problem solving/critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
• Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
• Thorough understanding of.name project management
• Advanced isla use of Microsoft Office applications

• Minimum 5 years of experience in program/account management
• Minimum Bachelor’s degree or equivalent
• Experience working with a high‑performance, collaborative, constructive peer group
• Leadership experience in managing teams

• Prior translation industry experience
• Six Sigma certification or experience
• Pибир, PMP or Prince 2 certification or experience

Mid‑Senior level