General Manager

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• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

• Minimum of five years of recent experience managing paratransit call center operations or similar position (e.g., general manager or project manager overseeing operations, safety and training, scheduling and dispatching or call center, human resources/labor relations, vehicle maintenance, vehicle inventory and rolling stock, regulatory requirements such as FTA DOT ADA, drug and alcohol, DOJ Title VI, and state DOT regulations).
• Demonstrated ability to recruit and develop staff.
• Evidence of building solid relationships with supervisors, peers, and subordinates.
• Demonstrated ability to build and continuously motivate highly effective teams.
• Successful track record in managing budgets and/or profit and loss responsibility.
• Ability to interface with Pace directors, elected officials, and all levels of hourly and salaried employees, including senior management.
• Ability to obtain successful results without supervision.

Starting salary range: $125,107 - $140,000

• PPO Medical (Spouse, dependent children)
• Medical HSA (Spouse, dependent children)
• Prescription (Spouse, dependent children)
• Dental (Spouse, dependent children)
• Vision (Spouse, dependent children)
• Telemedicine
• FSA
• HSA
• Life
• AD&D
• Group Accident
• Critical Illness
• Hospital Indemnity
• LTDSTD
• EAP

Retirement Benefits:
Company Offered 401(k)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre‑employment drug test and background check after receiving a conditional offer of employment.