Business Services Manager Job Chicago area,Illinois USA,Management

The Business Services Manager has the operational responsibility for overseeing the implementation and coordination of WIOA Title I business services and corresponding employer‑led training initiatives throughout the local area that serves Kane, Kendall, and DeKalb Counties. Reporting to the Assistant Director, the Business Services Manager identifies, develops, and maintains relationships with employers, industry representatives, and the one‑stop system to promote utilization of services, programs, and initiatives available through the local workforce development system.

The Business Services Manager actively engages with businesses, economic development authorities, and professionals to understand workforce needs and collaborates with partners to create effective workforce development solutions, coordinating delivery of job placement, training initiatives, and sector strategies.

This position requires strong leadership, communication, organizational, and problem‑solving skills, as well as a deep understanding of workforce development, WIOA, and business service delivery. The Business Services Manager is comfortable networking, presenting in small or large group settings, and soliciting employer participation in On‑the‑Job Training (OJT), Incumbent Worker Training (IWT), and other employer‑led training programs. The Business Services Manager oversees a team of Business Service Representatives, manages training contracts, fund utilization, program/project compliance, and ensures excellent customer service.

External and internal reporting may include correspondence/communication with the following stakeholders:

Federal agencies, such as U.S. Department of Labor
State agencies, such as Illinois Department of Commerce and Economic Opportunity
Jobs Committee of the Kane County Board
Workforce Development Board, which maintains an Executive Committee, Youth Committee, and One‑Stop Committee
Workforce Partners of Metropolitan Chicago (WPMC)

In addition, the Workforce Development Division is a collaborating partner, member and/or direct contributor. The Youth Program Manager may engage individuals from these entities.

Essential Functions, Duties and Responsibilities

Serves as the liaison between the business community and the local workforce area, meeting regularly with industry associations, chambers of commerce, businesses, and state or local agencies to identify training needs.

Develops and implements business services strategies that include marketing plans to establish business‑related relationships and industry sector approaches, and innovative initiatives that meet employer needs.

Provides information to employers about tax incentives, grants, and other benefits or partner programs available for hiring eligible job seekers.

Participates in outreach events, job fairs, and networking opportunities to promote business services and enhance employer engagement.

Collaborates and integrates with local workforce development partners that deliver business services and one‑stop staff, possibly acting as principal for a corresponding business service team for the local area.

Supervises direct staff and contracted providers, performing administrative functions and providing contract development/implementation support.

Assures progress through developed action plans and marketing strategies by establishing benchmarks and goals.

Develops and implements internal tracking templates/tools that capture relevant data elements essential to programmatic delivery success, and designs reporting documents that communicate program activity and outcomes, including oversight of internal customer management (CRM) entries and reports.

Researches and contacts local employers to present information and market available business services, including job posting and advertisement, candidate sourcing/matching and referral activities, and workforce training options to assist in meeting hiring/retention demands.

Maintains a network of employer contacts for ongoing promotion and utilization of services, programs, and initiatives, and develops regular/standing opportunities to provide information about WIOA grants/initiatives through avenues…


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