Veterinary Director of Field Operations - Division

Overview

Blue Pearl Pet Hospital is seeking a driven
, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets.

Candidates are preferred to reside in the following: DFO Market:
Minneapolis, Milwaukee, Northeast Wisconsin.

• The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater.
• Responsible for the fiscal performance of assigned markets and translating organizational objectives into market-specific objectives to increase efficiency and effectiveness.
• The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence.
• Champion and represent the Blue Pearl mission and vision in all interactions.
• Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans.
• In partnership with the region's RVPs, monitor hospital KPIs and manage the execution of plans to achieve KPI performance objectives.
• Manage revenue targets of $100+ million.
• Assess the engagement level of associates; proactively influence and drive a positive hospital climate. Accountable for associate engagement and retention.
• Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement.
• Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensure a culture of self-development and contribute to a talent pipeline for future growth.
• In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions.
• Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensure fixed assets are preserved. Initiate recommendations for purchases of new equipment and improvements.
• Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensure direct reports adhere to company policies.
• Maintain current knowledge of information technology as relates to hospital operations.
• Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets.
• Work collaboratively with the Blue Pearl Support Team to develop solutions for escalated hospital matters and influence hospitals to shape adoption and ensure effectiveness of resolutions.
• Other job duties as assigned

• Developing Direct Reports
  - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
• Managing Vision and Purpose
  - Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.
• Business Acumen
  - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
• Hiring and Staffing
  - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
• Directing Others
  - Establishes clear directions; sets stretching objectives; distributes workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with…