General Manager

General Manager – High-Volume Hospitality Operation (Chicago)

We are a well-established, high-volume hospitality operation in Chicago seeking an experienced General Manager to lead daily operations, people, and performance. This role is ideal for a strong hospitality leader who has a proven track record of running busy service environments and takes real ownership of results.

This is not an entry-level management position. We are looking for someone who understands what it takes to lead teams, maintain high standards, and execute consistently under pressure.

The General Manager is responsible for overall operational performance, team leadership, and guest experience. You will work closely with ownership and senior leadership while serving as the primary on-site leader.

• Lead, train, and hold staff accountable to clear standards

• Maintain excellent hospitality and service at all times

• Own staffing, scheduling, and day-to-day operations

• Ensure consistent execution of operating procedures

• Manage labor efficiently and responsibly

• Address operational challenges quickly and effectively

• Build a culture of professionalism, urgency, and pride

• Lead by example during busy service periods

• Minimum 3 years of management experience in hospitality

• Demonstrated success in high-volume, fast-paced environments

• Strong leadership and communication skills

• Hands-on, visible management style

• Sound judgment and follow-through

• Comfortable taking accountability for outcomes

• Working knowledge of labor management and basic financial controls

• You can point to specific teams you’ve led or improved

• You take responsibility when things go wrong and fix them

• You value structure, consistency, and standards

• You lead with calm confidence, not ego

• Competitive salary based on experience

• Performance-based bonus opportunity

• Benefits available