Accounts Receivable & Collections Manager

Accounts Receivable & Collections Manager

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and we’re seeking a talented and service-oriented leader to join us in executing our vision. This role will oversee and support key functions across Accounts Receivable and Collections, driving accuracy, compliance, and exceptional customer service. With a focus on systems, processes, and people, this position plays a critical role in facilitating training, supporting data integrity, and leading collection strategies that ensure timely and effective outcomes.

This individual is a strategic leader who thrives in a fast-paced, agile, corporate environment. The ideal candidate brings a solutions-driven mindset, a passion for continuous improvement, and an ability to balance technical acumen with cross-functional collaboration. This role demands principled thinking, relentless follow-through, attention to detail, and a commitment to innovation in support of Scion’s operational excellence.

This position will be based out of our corporate headquarters in Chicago and requires five days onsite.

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave

• Lead former and current resident collections efforts, emphasizing timely account resolution, optimized recovery rates and regulatory compliance.
• Develop and execute multi-channel outreach campaigns (calls, texts, emails) aligned with best practices and legal requirements to drive collections performance.
• Oversee compliance with state and local laws, coordinating closely with the legal team and continuously updating internal procedures and system settings to reflect regulatory changes.
• Act as the central liaison for all Third-Party Collection Agencies, ensuring accurate and prompt account placements and maintaining strong compliance with external partners.
• Analyze and report on collections data and performance, including ROI and success rates, while supporting month-end AR processes and bad debt reporting.
• Audit and review resident accounts regularly for accuracy, resolve discrepancies through cross-functional collaboration, and maintain up-to-date revenue management practices.
• Provide training and guidance to internal teams on collections policies, systems use, and workflow adherence; create and maintain documentation, SOPs, and educational content.
• Identify training needs related to AR and Collections; design and deliver effective training programs including online learning modules and hands‑on support.
• Conduct regular audits and maintain key ledgers (master agreement, non‑revenue, and retail), supporting both property teams and the Retail Asset Manager as needed.
• Identify opportunities for automation and continuous improvement within internal processes, championing best practices and leveraging technology to enhance outcomes.
• Serve as the primary systems resource, supporting users, liaising with software vendors and third‑party partners, and overseeing system functionality related to Accounts Receivable and Collections.
• Manage and mentor a team of direct reports; set performance goals, provide regular feedback, and support professional development within the collections discipline.

The responsibilities listed above may not be all inclusive.

• Minimum 5 years of experience in Accounts Receivable with at least 2 years in a supervisory or managerial capacity.
• Entrata user and support experience preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office.
• Works well independently and as a member of various teams.
• Strong organizational, problem‑solving, and analytical skills; attentive to detail.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Thrives in a fast‑paced environment and is comfortable with quickly re‑prioritizing.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Committed to excellence and high standards.
• Job location…