Manager, Customer Operations

About Loop

Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop’s modern audit and pay platform uses domain‑driven AI to harness the complexity of supply chain data and documentation, improving transportation spend visibility so companies can control their costs and power profit.

Industry leaders such as J.P. Morgan Chase, ABB, Estee Lauder, and Loadsmart use Loop. Investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry‑leading angel investors. The team brings expertise from Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and C.H. Robinson.

The Customer Operations Manager leads the customer operations team focused on delivering best‑in‑class service and outcomes for Loop’s growing customer base. The role is a people manager responsible for the team’s overall success and the individual growth and development of each member. It is an in‑person role based in Chicago with an expectation of office presence.

• Ensure customer satisfaction is met and improved over time by building a best‑in‑class customer experience.
• Build and develop the customer operations team, responsible for delivering value to Loop’s customers and serving as the first point of contact for them.
• Iterate and improve Loop’s operational and support infrastructure—including people, processes, and systems—as the company grows.
• Create standard operating procedures and manage customer relationships to ensure Loop’s software and services exceed customer expectations.

• 6+ years in SaaS, logistics, technology or related fields, with examples of progression and growth.
• 3+ years of experience managing teams in customer operations, support, technical support, or related fields.
• Experience developing talent and building a scalable team.
• Excellent verbal and written communication skills—able to interface with customers, technical stakeholders, and at all levels.
• Leading with data and a can‑do attitude, no matter the challenge.
• Team player excited about the opportunity to be an early employee at a fast‑paced, fast‑growing company.

• Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you.
• 401(k) plan.
• Unlimited PTO.
• Generous professional development budget.
• Physical and Mental fitness subsidies for yoga, meditation, gym, etc.

Chicago, IL | $96,000 – $144,000 (annual)