Manager, Management

Job Purpose

To ensure the efficiency and effectiveness of cargo operations is maintained and continuously improved upon in order to consistently meet customer requirements and to ensure full compliance with legislative and company standards.

• Identify, manage and implement operational strategies, policies and procedures to attain service quality and revenue objectives of Sky Cargo operations within the region.
• Provide operational policy guidelines to cargo operations staff to ensure uniformity of cargo operations standards. Investigate, address and resolve deviations from policy.
• Plan, organize and direct operational activities for all online and offline points to ensure optimal and efficient cargo operation and productivity, delegating responsibilities to and managing staff and third party contractors as appropriate and within budget.
• Ensure that the GHA and other service suppliers are fully briefed regarding Emirates requirements and service levels. Monitor and oversee the service provided by GHA to ensure it is in line with EK standards and address shortcomings appropriately and timeously.
• Ensure full compliance for health and safety in the operation.
• Provide technical and operational direction into Cargo commercial objectives in conjunction with the Cargo Manager Sales Staff and Headquarters management.
• Develop and implement revenue generating strategies for cargo-related operational activities such as import and export document self-handling in accordance with Company policies and Sky Cargo's overall commercial orientation.
• Manage administrative functions and interact with governmental authorities for licensing and compliance with legal procedures and documentation for the movement of all types of specialised cargo (e.g., Dangerous Goods, Live animals) and ad hoc movements (e.g., freighter transshipments).
• Resolve problems arising from delays, cargo mishandling and transfer of cargo to minimize off-loadings, maximize space utilization and meet client expectations.
• Motivate, train and develop operational staff including performance appraisals and development planning.