Mail Processing Specialist; Hybrid - Chicago, IL

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.

The Counsel Support Associate provides administrative support to Client Legal Services Attorneys within an insurance defense environment. Working under general attorney supervision, this role supports the day‑to‑day management of civil litigation matters by entering and maintaining case information and handling internal and external communications. This position is well suited for individuals with foundational administrative or legal exposure who are adaptable, eager to learn, and thrive in a collaborative team setting.

• Perform mail handling, scanning, filing, and routing of documents (both physical and electronic), supporting in‑office and remote workflows, and ensuring information is properly documented and accessible.
• Monitor and maintain data accuracy and compliance within Team Connect and other legal systems.
• Make basic decisions within established procedures, escalating issues as appropriate, and demonstrate a willingness to ask questions, seek guidance, and learn from feedback.
• Work effectively within a large, collaborative legal team and contribute positively to shared goals. May assist with training others on immediate group functions.
• Require in‑office attendance 3‑4 days per week at the Merchandise Mart office in Chicago, IL to support mail processing and collaboration.

• Candidates with transferable skills and a strong interest in legal administrative work are encouraged to apply.
• Exceptionally organized and task‑oriented, with strong attention to detail.
• Strong communication and interpersonal skills, both written and verbal.
• Comfortable handling sensitive and confidential information.
• Proficient in Microsoft Office and open to learning new legal systems.
• Demonstrates adaptability, curiosity, and a willingness to ask questions and seek guidance.

• Exceptional Work‑Life Balance: In‑house litigation roles provide more predictable schedules and flexibility.
• Holistic Understanding of the Business: Gain insight into diverse operations, objectives, and culture to align legal strategies with company goals.
• Direct Client
  
  Collaboration:
  
  Work closely with internal stakeholders and business units to provide proactive legal guidance.
• Strategic Influence and Impact: Shape strategic decisions and risk management initiatives, driving positive outcomes that directly impact the company’s bottom line.
• Diverse Legal Challenges: Engage in regulatory compliance, risk assessment, and dispute resolution beyond traditional litigation.
• Professional Growth Opportunities: Access ample advancement and development resources to reach new heights in your legal career.

$19.76 – $30.33 per hour, based on experience and qualifications.

Allstate generally does not sponsor individuals for employment‑based visas for this position. The Company is an equal‑opportunity employer and prohibits discrimination on the basis of ancestry, age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or veteran status.