Counsel Support Associate; Hybrid – Chicago, IL

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Counsel Support Associate provides administrative support to Client Legal Services Attorneys within an insurance defense environment. Working under general attorney supervision, this role supports the day-to-day management of civil litigation matters by entering and maintaining case information and handling internal and external communications. This position is well suited for individuals with foundational administrative or legal exposure who are adaptable, eager to learn, and thrive in a collaborative team setting.

• Legal Document & Data Management:
  Enter, maintain, and update pleadings, motions, trial documents, arbitration and mediation correspondence within the case management system (Team Connect). Ability to recognize basic legal pleadings and identify time‑sensitive or high‑priority matters is helpful.
• Client, Court & Attorney Support:
  Handle calls, inquiries, and correspondence from internal and external clients, courts, claim representatives, and opposing counsel in an accurate and timely manner.
• Administrative Duties:
  Perform mail handling, scanning, filing, and routing of documents (both physical and electronic), supporting both in-office and remote workflows, and ensuring information is properly documented and accessible.
• Compliance & Accuracy:
  Monitor and maintain data accuracy and compliance within Team Connect and other legal systems.
• Problem Solving & Judgment:
  Make basic decisions within established procedures, elevate issues as appropriate, and demonstrate a willingness to ask questions, seek guidance, and learn from feedback.
• Team
  
  Collaboration:
  
  Work effectively within a large, collaborative legal team and contribute positively to shared goals. May assist with training others on immediate work group functions.
• This role requires in-office attendance 3–4 days per week at the Merchandise Mart office in Chicago, IL to support mail processing, collaboration, and other in-person responsibilities.

• Legal administrative support experience in a civil law setting is beneficial. Exposure to a legal office environment is helpful. Candidates with transferable skills and a strong interest in legal administrative work are encouraged to apply.
• Exceptionally organized and task-oriented, with strong attention to detail.
• Strong communication and interpersonal skills, both written and verbal.
• Comfortable handling sensitive and confidential information.
• Proficient in Microsoft Office and open to learning new legal systems.
• Demonstrates adaptability, curiosity, and a willingness to ask questions and seek guidance.

• This role does not include supervisory duties.

• Exceptional Work-Life Balance: At Allstate, we understand the importance of achieving harmony between work and personal life. Our in-house litigation roles provide more predictable schedules and flexibility, allowing you to excel professionally while enjoying a fulfilling personal life.
• Holistic Understanding of the Business: As part of the Allstate legal team, you'll gain invaluable insight into our diverse business operations, objectives, and culture. This comprehensive understanding enables you to align legal strategies closely with the company’s goals, fostering impactful contributions and strategic partnerships across departments.
• Direct Client
  
  Collaboration:
  
  Working in-house at Allstate means collaborating directly with internal stakeholders and business units. This close partnership cultivates deeper client relationships, facilitating a nuanced understanding of their needs and priorities. By providing proactive legal guidance and support, you will play a pivotal role in driving…