Project Coordination

Position: Project Coordination 1
Maintenance Projects - Project Coordination I
Location: Chicago, IL or Los Angeles (Hybrid)
Reports to: Manager of Project Coordination

About Zentro
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, Denver and Detroit.

We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers - one rooted in simplicity, reliability, and satisfaction.

Role Overview
We are looking for an experienced Project Coordinator to join our team and manage our maintenance projects. As a Project Coordinator, you are required to manage a project from start to finish by utilizing the resources provided to you. This job requires not only following and implementing a process, but knowing when the process needs to shift and when to think outside the box to get the task done.

You will report directly to the PMO Manager, providing project updates and insights as requested and needed.

Essential Duties and Responsibilities

• Manage 30-40 tickets simultaneously that are assigned directly from our NOC and Engineering Departments.
• Coordinate resources and schedule tickets within the required SLA, with the ability to expedite tasks where necessary.
• Manage services outages with our customers and ensure notifications are sent out both internally and externally.
• Have the ability to prioritize tickets based off scope of work and the impact of the work.
• Communicate status updates to management as well as NOC and Engineering to continue proper planning and management.
• Process access requests, informing clients of upcoming maintenance windows.
• Escalate trouble tickets and trouble clients to ensure solutions are agreed upon.
• Fill in for Dispatch as required.
• Additional tasks as requested.

Minimum Qualifications

• 2 years in project coordination, project management, or similar experience
• Telecom experience is preferred
• Strong written and verbal communication skills are required including end user customer service skills
• Need to be a self-starter with an ability to handle ambiguity and work in a fast-paced, dynamic environment without supervision
• Experience with Sonar, ZOHO Projects, and Acumatica is strongly preferred.

What we offer

• Competitive salary range of $24-$28/hour
• Comprehensive benefits package including health insurance, PTO, and 401k