US Retail Markets Claims Apprenticeship Program-Summer

Description

Join a hands‑on, milestone‑driven Claims Apprenticeship designed to prepare you for a career in casualty claims. Over 6–12 months you’ll complete a flexible, goal‑based program combining classroom training, on‑the‑job assignments, one‑on‑one mentoring, and real claim work. Successful completion prepares you to move into a Claims Resolution Specialist  role or other claims opportunities.

• Duration: 6–12 months (flexible, hybrid, based on milestone completion)
• Schedule:
  
  Part‑time or full‑time options; progress is milestone‑based so participants can advance as they demonstrate competency
• Training:
  Comprehensive classroom and practical training, job shadowing and one‑on‑one mentoring
• Compensation:
  Competitive paid apprenticeship and eligibility for company benefits as applicable
• Career path:
  Clear progression to Claims Specialist roles and support for licensing and development

• Manage, investigate, and resolve assigned claims within established authority levels, including but not limited to Auto Accidents
• Gather information from policyholders, claimants, witnesses, and third parties (appraisers, medical providers, repair shops) to evaluate coverage, liability, and damages
• Review medical records, police reports, and other documentation to assess claim severity and determine appropriate reserves
• Negotiate settlements with claimants and attorneys; arrange expert inspections and coordinate ancillary resources as needed
• Identify suspicious claims and refer to Special Investigations Unit (SIU); identify third‑party subrogation opportunities
• Maintain accurate and timely claim files, status reports, and documentation in claims systems
• Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim

• Licensing training (state adjuster licensing requirement assistance where applicable)
• Structured curriculum combining technical skills (coverage analysis, state tort basics, reserving, evaluation, negotiation) and soft skills (communication, empathy, customer service)
• One‑on‑one mentoring from experienced claims professionals and regular milestone assessments with trainer and coach support
• Hands‑on scenario‑based exercises and exposure to leadership and cross‑functional teams
• Continuous learning journey provided for enhancing casualty skills

• Paid apprenticeship with competitive compensation
• Mentorship, career development, and individualized mobility plans
• Support for licensing and tuition reimbursement for approved educational needs
• Access to health and wellness benefits (as applicable), and paid leave
• Opportunity to convert to a full‑time Claims Resolution Specialist  or other roles upon successful completion

• You’ll advance by completing a sequence of competency milestones: knowledge assessments, demonstrated task performance, quality reviews rather than strict calendar time
• Typical milestones include coverage & liability evaluations, reserves setting, independent file management, negotiation simulations, and compliance/ethics checkpoints
• The program is flexible: apprentices who demonstrate competency early can complete the program in ~6 months; others may take up to 12 months to meet all milestones

Submit your resume and a brief cover letter describing your interest in claims and your availability. Candidates who meet the basic criteria will be invited to complete a virtual interview and skills assessment.

• High school diploma or GED required (no bachelor’s degree required)
• 0–2 years of professional experience; customer service, legal, medical, or investigative experience a plus
• Strong written and verbal communication skills; ability to present information clearly, concisely, and professionally with appropriate empathy
• Solid analytical, investigative, negotiation, and time‑management skills
• Detail‑oriented and able to thrive in a fast‑paced, customer‑focused environment
• Demonstrates change resiliency and a growth mindset by adapting quickly to shifting claim priorities, seeking feedback, and proactively pursuing learning opportunities to improve processes and outcomes
• Permanent authorization to work in the United States and ability to obtain required state licensing where applicable
• Comfortable using standard office software and learning claims management systems

We are committed to creating a diverse and inclusive workplace and encourage applicants of all backgrounds to apply. Reasonable accommodations are available upon request during the selection process.