Casualty Specialist III - Auto Liability Claims; Hybrid

Overview

Casualty Specialist III
- Auto Liability

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

About the role

The Casualty Claims Specialist III is responsible for investigating, evaluating, and negotiating auto liability claims while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

Key responsibilities include:

analyzing coverage, evaluating liability and damages, establishing accurate reserves throughout the life of the file, maintaining and managing a diary system to efficiently manage and resolve cases, communicating file updates and reserves to the broker, insured, and underwriter when appropriate, attending mediations to resolve cases, participating in round tables to discuss reserves and strategy, and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

Property and casualty licenses required and must be obtained within 6 months of hire.

• 5+ years of auto liability claim experience preferred.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks and prioritize projects while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• Strong technical expertise interpreting insurance contracts and negotiating claims.
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Bachelor’s Degree or equivalent experience required.
• Multi-state adjuster licenses
• Litigation experience required

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

For positions based in Illinois, the base salary range is $75,000 - $100,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. A summary of benefits can be viewed in the 2026 Benefits Overview.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to