Business Analyst

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Sage Sure is looking for a process-driven property claims expert to drive consistency in our systems and ability to support our partners and their needs for claims. This business-minded, technology-savvy person will play a key role in ensuring we have artifacts outlined and able to be implemented whether technology or operational changes. The ideal candidate must be able to understand and clearly articulate the strategic vision while driving the tactical changes needed.

As Sage Sure's Claims team grows, you'll be a key part of ensuring we scale with a business technology focus to drive us into the future. If you're interested in joining our Claims team at an innovative insurtech, we'd like to hear from you.

• Conduct research and analysis in order to understand business needs and problems
• Liaise with stakeholders to gather, document, and analyze detailed business and system requirements
• Partner with our technology teams and external vendors to develop or support the development of appropriate solutions
• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that requirements are incorporated into the system design
• Support business in meeting customer's needs through systems support
• Help to introduce the required changes to processes and systems
• Ensure that changes are smoothly embedded into business operations
• Identify gaps requirements and following up with stakeholders to resolve gaps, communicate requirements clearly using a variety of formats (e.g., user stories, acceptance criteria, functional requirements)
• Participate working sessions with business and technical teams to ensure business requirements are well understood and delivered upon
• Assists with responding to email inquiries received daily
• Work with a wide range of stakeholders at all levels and from various parts of the Company and be able to clearly communicate with them to engage, influence and inspire confidence
• Assist with user management within multiple systems to include auditing and ensuring accurate permissions and accesses

• 1-3 years of BA or product/process ownership with a carrier
• 3+ years claims experience
• Experience in analysis within or outside of a project environment
• Proficient in Microsoft Office products, Smartsheet, and understanding of a claims system
• Experience of working with stakeholders at various levels of seniority
• Process mapping tools and techniques
• Adaptable and willing to learn on the job
• Knowledge of the Insurance and Reinsurance markets, or experience in a similar environment
• Working knowledge of claims processes and operating models, or experience in a similar environment

• Property Claims experience to include catastrophe
• Claims Management System Software implementation experience
• PMI-PBA® certification
• Project and Change Management qualifications
• Professional designations
• HTML/XML experience
• Phone system workforce management experience
• Strong understanding and experience in application of conditional logic to automate processes

On Sage Sure's Claims team, you'll be doing more than investigating and resolving losses. From the ground up, you'll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of Sage Sure, helping our policyholders through some of their most trying times.

Whether you hold a formal leadership role or are a key team player, you'll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.

You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.

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