Casualty Claims Associate

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We are seeking the ideal candidate for our Casualty Claims Associate opening for our growing auto insurance company! The Claims Associate will be responsible for assisting the Claims Department in overall productivity, ensuring compliance with state‑mandated handling guidelines, and delivering customer service to our insureds, claimants, and agencies.

This is a full‑time position reporting on‑site to our headquarters in Bedford Park, about one mile south of Chicago Midway Airport.

• Assist adjusters by directing customers through the claims process and answering claims‑related questions.
• Develop a basic understanding of the insurance policy to answer policy inquiries as they pertain to losses.
• Contribute to maintaining call volume commensurate with unit objectives.
• Assist in handling various ongoing responsibilities of the unit, including unmatched mail, ordering police reports, mailing claim checks, etc., as needed.
• Review and respond to routine mail and document requests.
• Review and issue vendor payments.
• Work on special projects as directed.
• Other duties as assigned.

• Prior customer service experience.
• Excellent communication, interpersonal and organizational skills.
• Good typing/data entry skills (minimum 30 wpm).

• Some college courses.
• Insurance experience is a plus.

Estimated Compensation Range: $16/hr-$18/hr*

Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

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