Liability Claims Specialist; Construction Defect

At CNA, we build a culture in which employees know they matter and are part of something important. Our goal is to ensure the abilities of all employees are used to their fullest potential.

This individual‑contributor position works under moderate direction and within defined authority limits to manage commercial claims with moderate to high complexity and exposure for a specific line of business. Responsibilities include investigating and resolving claims according to company protocols, quality and customer service standards. The role requires regular communication with customers and insureds and may be dedicated to specific accounts.

• Manage an inventory of moderate to high complexity commercial claims by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Provide exceptional customer service by interacting professionally and effectively with insureds, claimants, and business partners, achieving quality and cycle‑time standards, providing timely updates, and responding promptly to inquiries.
• Verify coverage and establish timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company claim‑handling protocols.
• Conduct focused investigations to determine compensability, liability, and covered damages by gathering pertinent information, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts or other parties as necessary.
• Establish and maintain working relationships with internal and external work partners, suppliers, and experts, collaborating with resources needed to effectively resolve claims.
• Authorize claim disbursements within authority limits by determining liability and compensability, negotiating settlements, and escalating to a manager as appropriate.
• Contribute to expense management by resolving claims in a timely and accurate manner, selecting and overseeing appropriate resources, and delivering high‑quality service.
• Identify and address subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to recovery or SIU resources for further investigation.
• Achieve quality standards on every file by following all company guidelines, attaining quality and cycle‑time targets, ensuring proper documentation, and issuing appropriate claim disbursements.
• Maintain compliance with state/local regulatory requirements by staying current on commercial insurance laws, regulations, or trends for the line of business.
• Serve as a mentor/coach to less experienced claim professionals as needed.

• Solid knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
• Strong verbal and written communication skills with the ability to develop positive relationships, summarize, and present information to customers, claimants, and senior management.
• Ability to develop collaborative working relationships with internal and external partners.
• Independent judgment, problem‑solving skills, and the ability to make sound business decisions on moderately complex matters.
• Investigative experience with an analytical mindset and critical thinking skills.
• Strong work ethic, time‑management, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced, collaborative environment with high productivity.
• Negotiation skills for low to moderately complex settlements.
• Adaptability to a changing environment.
• Proficiency in Microsoft Office Suite and the ability to learn business‑related software.
• Respect for diverse opinions and ideas.

• Bachelor’s Degree or equivalent experience.
• Typically at least four years of relevant experience, preferably in claim handling.
• Candidates who have successfully completed the CNA Claim Training Program may be considered after two years of claim handling experience.
• Must be able to obtain and maintain an Insurance Adjuster License within 90…