UA Associate- Casualty; Chicago, IL

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128019

Zurich North America is currently hiring an Underwriting Account Service Associate to join the Large Casualty team! As an Underwriting Account Service Associate, you will support and work closely with experienced Underwriters in the review and analysis of risks. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively assess risk and grow your career.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in‑office attendance should be expected.

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations:
Chicago, IL.

In this role you will be responsible for:

• Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
• Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies.
• Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end‑to‑end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
• Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters.
• Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.

Basic Qualifications:

• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
  OR
• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
  AND
• Knowledge of data collection and analysis

Preferred Qualifications:

• Insurance industry knowledge
  - Large Casualty experience is a plus
• Knowledge of processing, rating and policy management systems used in the insurance industry
• Strong verbal and written communication skills
• Exceptional quality awareness
• Superior skills in relationship building, active listening with customers and coworkers
• Customer service experience, including communicating directly with both internal and external customers via phone and email
• Attention to detail, advanced desk management and prioritization of timely deliverables
• Enjoys working with details and providing accurate data in a timely manner
• Self‑directed to meet deadlines
• Strong multi‑tasking and time management skills
• Experience with issuing new business and renewal policies, processing endorsements and handling billing and other service‑type issues
• 5% Travel

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please  . Additional rewards may encompass short-term incentive bonuses and merit increases.

We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The…