Auto Claims Property Damage Supervisor

Join to apply for the Auto Claims Property Damage Supervisor role at Warrior Insurance Network
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The Property Damage Supervisor is responsible for oversight of the overall productivity and personnel of the Property Damage Coverage Unit. The scope of the position includes ensuring compliance with state‑mandated claims handling guidelines, understanding policy language and coverages, and assuring proper investigation and conclusion of claims. The position also includes monitoring production, staff development, and the quality of files assigned to the Unit.

• Lead, motivate, and provide direction to the unit adjusters
• Conduct file and diary reviews to monitor adjuster work and ensure appropriate documentation, fair claim settlement practices, and company quality standards are maintained
• Place appropriate authority level on claim files based upon determination of coverage, investigation of facts and approve settlement checks within authority
• Review reports and support the implementation of procedures which improve overall claim settlement process, customer service levels, and ensure that desired quality and quantity levels are maintained
• Oversee the implementation and monitoring of procedures to assure effectiveness and compliance
• Determine training needs of the department/unit, establish and participate in programs to ensure training needs of personnel and processes
• Identify systems issues/concerns and make suggestions for enhancements
• Manage the administrative functions of the unit, including:
• Review, provide direction and assign new losses
• Set performance objectives and monitor performance results
• Conduct performance appraisals
• Daily review of files for payment approvals over adjuster authority and transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
• Conduct unit meetings
• Review and respond to Department of Insurance inquiries
• Review and direct claim activity on customer inquiries
• Ensure all compliance and customer service regulations / initiatives are met

• 5+ years auto liability claims experience
• Team Lead or Auto Claims Leadership experience preferred
• Strong technical and administrative background in auto claims handling
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Background in personnel selection, goal setting, monitoring and communicating performance
• Good leadership, training and development skills
• Excellent communication, interpersonal and organizational skills
• Ability to pass written examinations where required by state statutes to become a licensed claim adjuster/supervisor
• Prior non‑standard auto claims experience a plus, not required
• On‑Site position

• Competitive Salaries
• Commitment to your Training & Development
• Medical, Dental, and Vision Reimbursement
• Short‑Term Disability / Long‑Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401(k) with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company‑sponsored events
• And so much more

Location:

Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.

Estimated Compensation Range: $48,750 per year – $93,750 per year.