Project​/Service Order Manager

Benefits:

• Medical:
  Blue Cross Blue Shields of Michigan
• Dental:
  Delta Dental
• Vision: VSP
• Life:
  The Standard
• Voluntary Life:
  The Standard
• Short Term Disability:
  The Standard
• Long Term Disability:
  The Standard
• Hospital:
  The Standard
• Critical Illness:
  The Standard
• Accident:
  The Standard
• 401K - After 3 months of employment

in Collaborative currently provides customized partnership solutions to the healthcare industry. Our solutions are specifically designed for each client, for each partnership— servicing the built environment.

The Project / Service Order Manager plays a critical role in coordinating, tracking, and optimizing service orders and project-based work across the organization. This position supports operational leadership by overseeing day-to-day service order workflows, managing work order systems, coordinating resources, and ensuring work is executed efficiently, safely, and in alignment with company standards.

This role serves as a central hub between operations, technical teams, vendors, and internal stakeholders to ensure consistent execution, documentation, and visibility of all service and project activities.

• Coordinate and execute daily service order and project activities as assigned by Operations leadership.
• Monitor active work orders and projects to ensure scope, schedule, and priorities are maintained.
• Escalate risks, delays, or resource gaps as needed.

• Serve as primary owner of the work order / service order management system (CMMS, PSA, or ERP).
• Create, intake, route, assign, and track service orders and project tasks.
• Audit system data to ensure accuracy, completeness, and timely closeout.

• Support planning and scheduling of labor, materials, and vendor resources.
• Track progress and provide status updates to stakeholders.
• Ensure documentation, approvals, and change orders are properly captured.

• Coordinate ordering of materials, parts, and supplies to support field and technical teams.
• Monitor inventory levels and flag shortages.

• Interface with external vendors and subcontractors for specialized services.
• Verify compliance with company safety and operational requirements.
• Track vendor performance and completion.

• Support internal standards, safety programs, and contractual requirements.
• Assist with audits and documentation readiness where applicable.

• Produce operational reports (backlog, cycle time, completion rates, workload).
• Identify trends and recommend process improvements.
• Assist with system enhancements and automation.

• 3+ years of experience in service coordination, project coordination, operations support, or order management.
• Experience working with work order systems, CMMS, PSA, ERP, or ticketing platforms.
• Strong organizational and multitasking skills.
• Ability to communicate effectively with technical staff, leadership, and vendors.
• Proficiency with Microsoft Office (Excel, Word, Outlook).

• Experience in technical services, facilities, healthcare technology, IT services, construction services, or field operations.
• Project management training or certification (CAPM, PMP, or similar).
• Experience supporting multi-site or contract-based operations.

• Process-driven
• Detail-oriented
• Strong follow-through
• Customer and service mindset
• Analytical and problem-solving skills
• Adaptability in fast-paced environments

• Improved service order cycle time
• High on-time completion rate
• Accurate system documentation
• Reduced rework and escalations
• Strong internal stakeholder satisfaction