Salesforce Solutions Architect

Overview

Minimum Years Experience - 15+ MUST. Education Required - Bachelors. This role needs to be located in the Chicago land area and it will be required to work in the office 2 days/week.

Client is seeking a highly skilled Salesforce Solution Architect with extensive experience in Service Cloud and Agentforce to join our dynamic team. The ideal candidate will possess a strong background in Salesforce consulting and a deep understanding of the full spectrum of Service Cloud and Agentforce capabilities. In this role, you will be responsible for gathering complex business requirements, architecting strategic solutions, and the implementation of Salesforce functionalities to drive efficiency within our contact center operations.

• Salesforce Service Cloud
• Agentforce Solutions Architecture
• Design
• Bachelor degree in Computer Science, Engineering, or a related field
• 15+ years hands-on experience as a Salesforce Solution Architect with extensive experience in Service Cloud, with at least 2 years of Agentforce solution/implementation experience
• Outstanding business acumen with strong ability to understand complex business processes/flows and translate them into functional solutions
• Strong experience in Service Cloud capabilities and features like Service Console, Case Management, Omni-Channel routing, Knowledge Management, CTI integration, Email integration, and Agentforce functionalities
• Proven experience and deep understanding of Agentforce design/configuration, Einstein Copilot and Prompt Builder and experience in designing autonomous agents
• In-depth knowledge of Salesforce architecture, data model, and security model
• Salesforce Service Cloud certification, and Agentforce Agent blazer Legend is a plus

• Gather and analyze business requirements from stakeholders and translate them into functional specifications for Salesforce solutions
• Design and implement Salesforce Service Cloud solutions including Case Management, Omni-Channel routing, Knowledge Management, and email integration
• Design end-to-end Agentforce solution including AI agents, orchestrations, data models, prompt builds
• Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic
• Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities
• Experience working with development teams working in offshore
• Review the solution implemented by the developers to ensure they adhere to best practices and standards
• Work closely with other solution architects in the team, business analysts, QA analysts and project managers to deliver effective Salesforce solutions