IT Technician - Information Technology - South

Overview

MVHC is growing and has an immediate opportunity for an IT Technician to join our Team!

Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year.

We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!

We invite you to review the job posting below. If you meet the requirements and qualifications for this opportunity, we encourage you to apply.

General

Summary:

Systems Technician supports the IT infrastructure through installation, management and configuration of systems, applications, and hardware.

• Associate Degree in Information Systems or Computer Science is preferred.
• Microsoft Office experience is required.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment (EPIC, Windows desktop operating systems, Windows server operating systems, MS Office 365 apps, wireless, scanners, printers).
• Good written and oral communication skills; ability to communicate in writing clearly and concisely.
• Community-oriented:
  Ability to take care of community needs while following company procedures.
• Up-to-date immunizations as required by MVHC.

• Lifting up to 50 lbs with or without an accommodation.
• Carry up to 20 lbs occasionally.
• Standing 1-2 hours at a time.
• Walking approx. 30 minutes per hour throughout the day.
• Frequent stooping, bending, reaching, or grasping for objects.
• Withstanding pressure and deals with emergency situations as needed.
• Average working hours including possible non-traditional hours and required on-call hours.
• Potential for exposure to blood and body fluids.
• Ability to deal with disgruntled patients in order to deescalate the situation.

• Installing, configuring and managing assigned workflows, hardware and applications according to requirements while ensuring proper integration with other systems in a secure environment.
• Diagnosing assigned application and hardware issues, identifying root causes of issues, and providing solutions to users experiencing technical difficulties.
• Answering user questions, providing technical guidance on assigned workflows, applications and hardware.
• Maintaining assigned data integrity, ensuring backup processes are in place, and managing user access levels.
• Applying updates and patches to assigned applications and hardware ensuring proper functionality and security.
• Creating and updating user guides and training materials.
• Perform testing on updates and new features to ensure quality, stability and are secure.
• Monitoring performance, identifying trends, and reporting issues to relevant teams.
• Strong understanding of assigned workflows, computer systems and software applications.
• Proficiency in troubleshooting techniques and problem-solving skills.
• Excellent communication and interpersonal skills to interact effectively with IT team and users.
• Ability to learn new technologies quickly and adapt to change.
• Knowledge of scripting languages or programming may be beneficial.
• Capability to identify opportunities for improvement and relay those opportunities to their manager.
• Ability to work alone or within integrated teams.
• Cover and/or assist other IT department roles as assigned.
• Rotation for Service Desk Technician.
• On-Call/Remote operations rotation.

Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned.

The MVHC community is comprised of more than 500 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of…