Senior Associate, Product Management - Customer Services & Strategy; US Card

Overview

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

The Customer Services & Strategy team in US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service. Senior Associate Product Managers at Capital One help drive the strategy, development, and launch of innovative products by collaborating with tech, design, and data teams in an agile environment.

They own the product roadmap, prioritize backlogs, and use data-driven insights to improve user experience and business outcomes.

In this role, you ll learn the essentials of being a product manager, and we ll invest in you to grow in four key areas:

• Human Centered
  • You ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
  • You ll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Business Focused
  • Demonstrating a growth mindset, you ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
  • You ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Technology Driven
  • You ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
  • You ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
  • You ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• Transformational Leadership
  • By actively participating in horizontal forums, you ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
  • You ll articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team s results and becoming a product matter expert

Intellectually Curious. You ask why, you explore, you re not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they re doing what they re doing. You always can rally associates to work with you
• Do-er. You re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You re well organized, able to multitask and able to prioritize your work
• Passionate & Customer Focus. You care about growing others and bringing them together around what s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

• Bachelor s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

• Bachelor s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based…